Tough Question On 2001FP

[lukebuz]

Okay, I have just recieved my 2001FP, and it's essentially PERFECT.

I mean, only 1 dead subpixel that you have to be 3 inches away to see, and even then you have to strain for it.....
SO, the pixels are fine.

But, my issue is the BACKLIGHTING.
I'm a total perfectionist....i mean, extreme perfectionist.....and it has a VERY small "light bleed through" in the upper right corner. About 3 inches of the screen on the top border have the problem.

Should I send it back? Am I being WAAAAY to picky? You can only see it when it's a black background (DVD's) (no wall paper). If you have a window open the windows title bar blocks any bleed through you'd see.

What would you do? Remember, you just dropped $865 on it

Convince either way of your point, please

 

[Orgazmo]

Originally posted by lukebuz
Okay, I have just recieved my 2001FP, and it's essentially PERFECT.

I mean, only 1 dead subpixel that you have to be 3 inches away to see, and even then you have to strain for it.....
SO, the pixels are fine.

But, my issue is the BACKLIGHTING.
I'm a total perfectionist....i mean, extreme perfectionist.....and it has a VERY small "light bleed through" in the upper right corner. About 3 inches of the screen on the top border have the problem.

Should I send it back? Am I being WAAAAY to picky? You can only see it when it's a black background (DVD's) (no wall paper). If you have a window open the windows title bar blocks any bleed through you'd see.

What would you do? Remember, you just dropped $865 on it

Convince either way of your point, please

You don't have to send the monitor back to get a replacement.

If the backlighting leak is not acceptable ask for another LCD, and a 3rd and 4th if necessary. I stopped after four. Eventually you will get a monitor that you like, or like me will realize that the first monitor received was the best.

And of course every replacement you receive entitles you to about $80 in customer service credit. My final price was <$600 out the door.

 

[lukebuz]

Tell me about this $80 customer service credit?

How do you get it? who do you ask?

Do you have to Pay return shipipng on each bad one?

thanks!!

 

[Orgazmo]

Originally posted by lukebuz
Tell me about this $80 customer service credit?

How do you get it? who do you ask?

Do you have to Pay return shipipng on each bad one?

thanks!!

Dell pays shipping on the replacement and the return. (Overnight if requested) Have the technician document the return in a case ticket and ask for the number. If it takes multiple calls to coordinate the LCD exchange have the support person log the content of each call in the original ticket.

After you get the new monitor call Dell customer service and ask them to read the case journal. Advise that you've wasted hours of work time calling them repeatedly and that you would appreciate it if they could offer you a service credit. If the journal corroborates your story, the discount will be larger.

 

[lukebuz]

thank you!

 

[djskankho]

Originally posted by Orgazmo
Dell pays shipping on the replacement and the return. (Overnight if requested) Have the technician document the return in a case ticket and ask for the number. If it takes multiple calls to coordinate the LCD exchange have the support person log the content of each call in the original ticket.

After you get the new monitor call Dell customer service and ask them to read the case journal. Advise that you've wasted hours of work time calling them repeatedly and that you would appreciate it if they could offer you a service credit. If the journal corroborates your story, the discount will be larger.

Cheater Cheater! Pants on fire!

In response to the LCD question, I think I'd keep it unless it really bothers you when that corner of the screen is black (eg. watching a widescreen movie). It sounds like a good monitor, though. I've read about much much worse here.

 

[lukebuz]

that's true. 99% of hte time i'll never be able to see it.

the other 1% of the time, it wont even really bother me.

But heres the problem...

I STILL KNOW IT'S THERE!

argh!!! i hate myself for doing that.....

 

[Orgazmo]

Originally posted by djskankho
Cheater Cheater! Pants on fire!

In response to the LCD question, I think I'd keep it unless it really bothers you when that corner of the screen is black (eg. watching a widescreen movie). It sounds like a good monitor, though. I've read about much much worse here.

I don't think I took advantage of Dell on this even though I did get a sweet deal. I did waste hours of work time getting bounced around between support personnel. Of course it was my employer who lost out there.

The first monitor I received had three dead sub pixels, but no backlight issue. 3 replacements later I realized that I wasn't going to do any better.

At this point I purchased the original monitor nearly 2 months ago and I still have all 4 monitors in my possession. I called Dell twice about getting return labels and I still haven't received any.

Hopefully they'll forget about me.

 

[enyceexdanny]

They wont forget. I've exchanged mine 7 times, and all 6 of them I sent back a.s.a I tested it out. But for some reason the first 3 of the exchanges, they didn't tell me to put the Reference number on the box - so I just sent it as is. After a month or so, collection dept @ dell called me up saying that I need to either pay or send in the remaining monitors. So I gave them all 6 of the tracking numbers, and all went good.

Ok, to the initial question - to tell you the truth, if it isn't that serious - I advise you keep it and not waste your time with Dell CS. A minor leakage is actually pretty standard on the 2001fp it seems. I've exchanged mine 7 times due to the horrible backlight leakage. I mean horrible.. The 6th one (the one I kept) is the best one of the 7, but it still has a good amount of light that leaks out.

But overall, I'm not too upset over it - since they credited me $200 back to my credit card + $35 coupon + $80 webcam.