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Tigerdirect.......

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Arklight

Gawd
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Oct 11, 2004
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I will NEVER order from them.

I called them this morning to ask if their BFG 7800 GTX was retail or OEM and this is the response I get:

Me : Hello, I was just visiting your website and I noticed you are now selling the BFG 7800 GTX. I was wondering if that was in the retail package or OEM?

TD : What?

Me : *See my first quote*

TD : Well, what is it? *Sarcasm*

Me : It's a new Nvidia video card you are selling.

TD : Oh, ok. Which one was it again?

Me : The BFG 7800 GTX.

TD : Ok.

Me : I wanted to know if it was in the retail package or if it was OEM.

TD : Hold on..........
...........I'm not sure. It doesn't show the box on our website, in any of the pictures.

Me : Ok, well, thx for your time.

TD : Ok.

Me : Bye.

TD : Bye.


Great customer service, Tigerdirect, you just lost $600+!

Gee, I don't know, maybe take the 5 min. to learn about the new products you are selling. Keep up the great work! :rolleyes:
 
Oh c'mon now. Tigerdirect sells so many items, I wouldn't ask anyone that works there to remember every little detail about every single product in stock. The card was just released today. Some die hard video card enthusiasts are still looking for benchmarks/pricing/availability (read some of the other forum threads).

Now I will agree that they should have provided more detail regarding the product on their website, but that is not the fault of the sales or tech rep. Give them a break.


I did a search on their site and no 7800GTX even comes up, so maybe they are editing the info from getting bombarded with similar inquiries such as yours.
 
Not knowing about a product being sold is not the fault of the Sales Representative?

That's a new one. LOL :p

He didn't even make any effort to find out for me. Unacceptable, especially with regards to how much I wanted to spend.

No show, no dough.
 
Arklight said:
Great customer service, Tigerdirect, you just lost $600+!
Click to expand...


Not to nit-pick or anything but I don't think they would have made $600. :p
 
Ah dont bash a store cause their phone people are idiots, if you keep this up you'll be outa stores to shop at. My guess is that it is a retail box as most oem's are listed oem.
 
Any place is like that.... No one knows tech, and the few people that do either dont meet Tiger Direct's standars or the pay isnt good enough for the people who do meet them. So they hire that mindless fool that almost cost you your life on the turnpike this morning. Unfortunately, we have to fend for ourselves.....
 
ATIIsBetter said:
Any place is like that.... No one knows tech, and the few people that do either dont meet Tiger Direct's standars or the pay isnt good enough for the people who do meet them. So they hire that mindless fool that almost cost you your life on the turnpike this morning. Unfortunately, we have to fend for ourselves.....
Click to expand...


I have never had an issue with ZZF with regards to this. I ask them questions and when they don't know the answer they tell me who does. They have always been polite.

Not knowing is one thing, not knowing and then being somewhat sarcastic is another. I don't expect anybody to know everything, but I do expect to be given respect. And I do expect some effort. I feel like I received neither. I guess the guy could have just been having a bad day, but geez...at least try and find somebody who knows the answer to my question. lol

I do agree about us having to fend for ourselves though.
 
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