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EGGO said:Yeah, their customer service DOES suck. I kept e-mailing them something on my Tsunami and I never got a response to this day. It was just a little over a year ago too.
pstang said:i have had nothing but good experiences with Thermaltake, i have owned a few of their products over the years and all have been top quality
DudeItsMe said:You're in the Case Modding forum. Get to work![]()
mpcamer1220 said:lol, back in April I was doing a project for one of my classes at school about how to build a computer. Anyway, I had just recommended and Tt case to one of my friends, and he loved it so I thought, hey, maybe I should email them and ask them if they could donate a case such as a Tsunami or a Shark or something like that.. Or if they could atleast send some stickers/posters for me to pass out to the class or send a shirt for me to wear that day..![]()
I don't think that they ever answered me either.. I didn't really expect them to, since I was basically asking them for a free handout for my project, but atleast something like a shirt would have been freaking awesome
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But, I did use my Tt Pure Power 480 for that build and that thing has served me great.. They have good products and this here looks like another one, kind of expensive but if I had the money, I would totally buy it in a heartbeat. Keep up the good work Tt!![]()
Tt Tech said:Hahahaha, sorry about the bad experience. Our marketing lady that makes "freebie decisions" isn't exactly generous when it comes to ppl that ask for handouts. (I, on the other hand...)
Lol, it's ok, I never even expected a reply.. But you guys did miss out on the potential customers in my classTt Tech said:Hahahaha, sorry about the bad experience. Our marketing lady that makes "freebie decisions" isn't exactly generous when it comes to ppl that ask for handouts. (I, on the other hand...)
(I, on the other hand...)
mpcamer1220 said:Keep up the good work, we need more tech support like you..
Tt Tech said:The Shark's front bezel is by far one of the hardest to open. You would need to pop out the six poppers behind the front bezel (3 on each side). It's quite a pain to pop them out, I would recommend having a friend to help.
P_Jazzy said:I bought this case and msust say I love it! Watercooling took 5 mins to setup, just attach the heatsink, plug the hoses and fill it up, switch it off you go
Oh and its really quiet, the only noise is from the case fans which can be replaced for some ultra quiet ones which I might do soon.
P_Jazzy said:I bought this case and msust say I love it! Watercooling took 5 mins to setup, just attach the heatsink, plug the hoses and fill it up, switch it off you go
Oh and its really quiet, the only noise is from the case fans which can be replaced for some ultra quiet ones which I might do soon.
PolarbearBigEd said:When I called thermaltake a while ago for a heatsink I bought years ago, the phone response I got was this. "Hello, sorry but ...we are busy. Please call again later... BEEP." That was when the Volcano 7+ heatsink was out. Ever since then, they have made me a non-believer. Maybe the service is better, but that doesn't explain why every Thermaltake product is a rehash of someone else's. A company that makes money off a copy of lower quality isn't cool in the hardware industry, maybe if you were buying Walmart brand bread vs. Iron kids or something, but not when there is high dollar amounts involved. I'm sorry you joined Thermaltake...
super3 said:Tt tech
Will there be any replacement 5 1/4" drive bay covers and the front fan cover available for purchase? I have seen the hard drive cage/fan available in several places but can't find the fan cutout/cover for in front of it. I would also like to stealth my dvd drive but can't risk ruining a 5 1/4" cover if none are available.
super3 said:I paid $450 Cdn for this case, had it for less than a day and it's now in the bottom of the garbage dumpster in the alley
Please contact our parts department at (800) 988-1088 ext 108 from 9am-5:30pm PST Mon-Fri and tell Tim to send you a package of Tai-Chi's screws.super3 said:Just got my new Tai Chi case and very disapointed, price with freight and tax was $450 Canadian. It has lots of problems so bear with me.
First problem is the several missing screws and the stripped scew holes with the non-standard scew size, what's wrong with using 2-56 screws like the rest of the industry?
Can you illustrate this with pictures, please?super3 said:Second problem is the bottom front plate keeps falling off and since it has the posts for the front clamshell doors and the two front side doors they fall off too. The two single screws from the bottom that hold the plate in place are too short. Solution, rob two screws from the back of the case that are a little longer, once again non standard screw size. TT used lots and lots of screws all over this case but why did they only put two in the lower front plate that holds four doors in place?
Once again, I'm requesting for some visualization... (I'm a visual learner)super3 said:Third problem is the posts for the clamshell doors and the side doors are threaded and as the doors are opened and closed they loosen, work their way up at the bottom and down at the top and jam the doors. Solution, take the lower plate off again and use thread lock on the four posts at the bottom and the four posts at the top.
Yeah, I don't know what happened with that. The messed up 5.25" bay sizes bugged the heck out of me while building the system for CES as well. Things like these plague our R&D dept.super3 said:Fourth problem is that the 5 1/4 bay sides are huge and run from the top of the case to the bottom and are held in place by screws top and bottom. That's fine, but the bay sides are just a hair too far apart to mount a DVD or the hard drive rack or whatever when the mounting screws for the device are tightened it pulls the sides of the 5 1/4 bay in and that pulls the top and bottom of the case down and the main side doors, the fancy extruded aluminum doors won't open or close without serious rubbing. I filed and filed the tops of these doors trying to make them fit before actually figuring that the top and bottom of the case were being pulled down by the 5 1/4 bay sides making the side doors too tall. Serious engineering problem there as 5 1/4 devices have been the same size for years!
I'll escalate the sound dampening issue with the iCage.super3 said:Fifth problem is two Raptor drives mounted in this case are extremely loud as there is no attempt to dampen the drive mounting whatsoever. The front and rear fans are noisey as they are mounted solidly too but that's fixed by a fan controller to slow them down a little.
super3 said:Sixth problem is the finish of the aluminum on the sides of the 5 1/4 bay is not smooth but really agressive and when one tightens up the thumbscrews they dig into this finsh making it very difficult to line up a DVD or the bay with the LEDs/floppy drive properly.
How terrible... I hope some lucky guy gets it and contacts us and gets things worked out...super3 said:I know I'm rambling on and on but this case is a major let down after I sold off my Stacker (fool) because I fell in love with the look of the Tai Chi. The concept is great but the actual build of this case is terrible no matter what any of the numerous review sites have to say, it's just terrible.
I paid $450 Cdn for this case, had it for less than a day and it's now in the bottom of the garbage dumpster in the alley and my Stacker 830 is ordered.