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bobn4burton
Gawd
- Joined
- Aug 19, 2002
- Messages
- 722
I just wanted to make a quick post here with my recent (and still ongoing) experience with Logitech customer support.
My Logitech z-680 speakers developed a pretty bad hum/hiss and so I called Logitech about the problem and they told me to send in my control pod and they'd send me a new one. Fair enough. So about mid March I sent in my control pod. I called logitech after seeing they'd recieved my package and they told me they no longer make the z-680 speaker system anymore and so they where sending me a new set of the z-5500's. So I was ok with this as these speakers should be as good if not slightly better than my z-680's. They quoted me 1-2 weeks to recieve my new speakers.
To make a long story short, I'm currently still waiting for my speakers. Its been about 2.5 months now. I just got off the phone with a CSR and was told that the earliest they'd get a shipment in would be the middle of June. So by the time I get my speakers back it'll have been a MINIMUM of 3.5 months. I just cannot believe this....I didn't realize that I would be out of my computer speakers for more than a quarter of a year...and that's if they actually send my speakers in June. With their track record so far I wouldn't be surprised if its even longer.
I've been in communication with several other people in my EXACT same situation (about 10 or so other people). And a CSR told one of these people there are over 400 other people waiting for their z-5500 speakers as well. The part that makes me really upset is that if you check their sales website...they have the speakers in-stock. However...I've been told that they can't send out "those" speakers because they are from the sales department. Obviously keeping existing customers isn't as important as getting new ones.
Anyways...sorry for the rant but I just can't believe how long I've been without speakers now and I think other people should know about crappy customer service like this when it happens.
My Logitech z-680 speakers developed a pretty bad hum/hiss and so I called Logitech about the problem and they told me to send in my control pod and they'd send me a new one. Fair enough. So about mid March I sent in my control pod. I called logitech after seeing they'd recieved my package and they told me they no longer make the z-680 speaker system anymore and so they where sending me a new set of the z-5500's. So I was ok with this as these speakers should be as good if not slightly better than my z-680's. They quoted me 1-2 weeks to recieve my new speakers.
To make a long story short, I'm currently still waiting for my speakers. Its been about 2.5 months now. I just got off the phone with a CSR and was told that the earliest they'd get a shipment in would be the middle of June. So by the time I get my speakers back it'll have been a MINIMUM of 3.5 months. I just cannot believe this....I didn't realize that I would be out of my computer speakers for more than a quarter of a year...and that's if they actually send my speakers in June. With their track record so far I wouldn't be surprised if its even longer.
I've been in communication with several other people in my EXACT same situation (about 10 or so other people). And a CSR told one of these people there are over 400 other people waiting for their z-5500 speakers as well. The part that makes me really upset is that if you check their sales website...they have the speakers in-stock. However...I've been told that they can't send out "those" speakers because they are from the sales department. Obviously keeping existing customers isn't as important as getting new ones.
Anyways...sorry for the rant but I just can't believe how long I've been without speakers now and I think other people should know about crappy customer service like this when it happens.
