Technical support / help-desk software

Discussion in 'Networking & Security' started by electech98, Feb 24, 2005.

  1. electech98

    electech98 [H]ard|Gawd

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    All you network and systems administrators out there,

    Do you guys use any kind of technical support / help-desk software that is used to log all your techincal support calls whenever a user is having trouble with something? I am trying to look into a good solution for my environment (credit union with 55 users, gonna be around 70 by the time our new branch opens). I need something that will make it real easy to organize and sort all the tech support calls I get throughout the day, but not such that I spend all day just logging stuff into the software.

    What do you guys use? Thanks for the help!
     
  2. Malk-a-mite

    Malk-a-mite [H]ard|Gawd

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  3. electech98

    electech98 [H]ard|Gawd

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    Bah, the ONE time I didn't use the search feature here, I get flak. :D