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electech98
[H]ard|Gawd
- Joined
- Jul 12, 2002
- Messages
- 1,800
All you network and systems administrators out there,
Do you guys use any kind of technical support / help-desk software that is used to log all your techincal support calls whenever a user is having trouble with something? I am trying to look into a good solution for my environment (credit union with 55 users, gonna be around 70 by the time our new branch opens). I need something that will make it real easy to organize and sort all the tech support calls I get throughout the day, but not such that I spend all day just logging stuff into the software.
What do you guys use? Thanks for the help!
Do you guys use any kind of technical support / help-desk software that is used to log all your techincal support calls whenever a user is having trouble with something? I am trying to look into a good solution for my environment (credit union with 55 users, gonna be around 70 by the time our new branch opens). I need something that will make it real easy to organize and sort all the tech support calls I get throughout the day, but not such that I spend all day just logging stuff into the software.
What do you guys use? Thanks for the help!
