Tech Support $ Rate

J

Joecomputerdude

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Joined
Mar 10, 2005
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37
So i just started working for a medium .com company, and i am trying to figure out what i want to charge them. Should i set an hourly rate (say, 50 dollars per visit, and 20 dollars an hour) or should i do flat rate per task. ($120 for printer networking, $75 for adding a new terminal to the existing network)?

Anyone work in tech support and willing to share what they make?
 
$120 for printer networking? I need to get into that field!

(currently making $8 an hour doing repair work on 9 PCs at a time, making roughly $99 per system) :(
 
The low end for tech support on site stuff (in my area) is usually $30/hour for the no name companies that haven't been around a while. If you're good, well established, and have some good references, I've seen them approach more around $75-$120 an hour for a good certified tech.
 
Depends on the area. In some poorer or more depressed areas it doesnt matter how many certs you have, if you charge to much the majority just cant afford it.
 
I'd say $20 to drive out there (gas is expensive!) and $35-50 an hour after that. I wouldn't charge per job, what if it takes you 4 hours to unmangle spyware/viruses? You would lose BIG money on that. No, hourly rate is the way to go.
 
minimum of 30 to drive out(most of my clients are 80miles away)
Average charge of 50 an hour. Sometimes more, sometimes less.
 
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