Tech support rankings

[Aurelius]

Interesting study on tech support quality over at Consumer Reports:

Where to go for computer tech support

The long and short of it: if you want good tech support, get a Mac. You'll get much better help overall, and you have access to largely free support from a wide retail network versus having to pay through the nose (or getting only limited assistance) at a big-box store.

Not to say that tech support is the be-all and end-all of buying a PC (many of us here can troubleshoot numerous issues on our own), but it's a reminder that you're not just paying for parts when you buy a pre-assembled computer.

 

[nightanole]

If you want good support in ANY industry, just go with the player with the biggest profit margins. You are not going to get squat for help in the commodities section.

 

[mi7chy]

Who needs tech support when you have Google search? Macs have less issues since they do far less. Professional and gaming software are very limited. Even if you do find a game the built in components like GPU is low end GT 750M for the price you pay. Built-in virtualization like Hyper-V? None. It's like my neighbor who claims his car never has issues but he hardly drives anywhere. If all you do is run Facebook then I'm sure it's fine.