I've been having a problem with my Supermicro H8QGi+-F. It has gone through a few RMAs. This is the most recent contact.
I wound up getting a phone call from the tech. The upshot is they are denying the RMA based on my using an unrecommended PSU (though there doesn't appear to be a list of recommended PSUs) that voided my warranty because it damaged the first board due to 'having a different startup timing'. The PSU was an OCZ 1000 Watt model: OCZ1000PXS. It worked for a week after I had the problem with the first board in another single processor system.
Orion456 over at OCF suggested I come over here and see if tear can help or have a suggestion.
Thanks!
Hello, sorry to bother you again, but I found the cause of the failure of the board I sent back to you.
It was not the power supply. When the component failed on the first motherboard, it damaged one or more of the CPUs. This is what resulted in the second board failing. Unfortuantely, I discovered this when assembling my system with the new board. I had purchased a totally new 1000 watt Corsair power supply, so the only components that were the same as before were the CPUs and the memory. The first attempt to power up had several pins on CPU socket 2 short out and leave the tips of a few of the pins attached to the CPU pads.
Since the other 3 sockets and CPUs appeared undamaged, I started to follow the troubleshooting procedures you suggested the last time. However with one CPU in socket 1, and 1 memory RDIMM in, the fans started up as soon as power was supplied to the board, even before trying the power switch. Trying the power switch had no effect. Holding the power switch for more than 4 seconds did not turn off the motherboard fan. There was no video output through all this.
So, currently I have one verified bad CPU, 3 possibly bad CPUs, and a non-functional board. Since I believe this is from damage caused by the first board failing, I would like to request an RMA. Also, I would like to send the verified bad CPU, and if you have a means of testing the other 3 CPUs, I would like to send them as well. If you don't have a means of testing them, I will purchase a single socket G34 motherboard and test each CPU individually.
Is there any more information you need from me, or any more troubleshooting that you would like me to do?
Thank you.
torin3
I wound up getting a phone call from the tech. The upshot is they are denying the RMA based on my using an unrecommended PSU (though there doesn't appear to be a list of recommended PSUs) that voided my warranty because it damaged the first board due to 'having a different startup timing'. The PSU was an OCZ 1000 Watt model: OCZ1000PXS. It worked for a week after I had the problem with the first board in another single processor system.
Orion456 over at OCF suggested I come over here and see if tear can help or have a suggestion.
Thanks!