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Super Talent RMA

O

oMek

Gawd
Joined
Jan 3, 2007
Messages
656
I had issues with my 4x Super Talent drives. I RMAed them and Super Talent received them on the 21st of last month, James S contacted me right away and worked hand in hand with me to verify the drive issues, He was very helpful and understanding about my problems. On July 28th he told me he verified the issues and the drives would be replaced with the new (smaller and slower) models. That upset me but I had no choice but to agree or get my broken drives back.

It is now the 23th of August and I still do not have my drives, they have not been shipped and Super Talent email reply's ask me to "wait, it can take upto 3 weeks".... It has been over a month now. The drives where said to be replaced almost 30 days ago!

I have had to barrow a spare platter disk from my office just so that I can use my PC at home. What started off as a great RMA has turned into the longest I have ever dealt with. At this point I do not even know what to say. I'm getting Slower, Smaller drives 2 months later?


RMA No Created Date Package Received Package Shipped Status
583728 July 18, 2011 July 21, 2011 14:20:41 via MAIL In processing
 
sorry for ur loss. looks like i wont be buying from super talent anytime soon, just like i wont be buying from ocz anytime soon.
 
Call your local consumer protection office. They'll whip Super Talent's ass big time.
 
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