A report today from PR Newswire shows that video streaming services are absolutely crushing subscription TV service in customer satisfaction. The American Customer Satisfaction Index 2018 Telecommunications Report shows subscription television service satisfaction down 3.1% to a score of 62, while in their first year of being counted, video streaming has a satisfaction score of 75, with Netflix, Aone Playstation Vue, and Twitch in a 3-way tie with 78 points. Can't say I'm surprised at all. I pay an ever increasing amount for an ever decreasing amount of compelling content where you're lucky if you get 20 minutes out of a 30 minute show once you account for all the commercials. I'd say if subscription TV wants to slow this downward slide, more of them incorporate the cutting down of ads as some networks have. The American Customer Satisfaction Index (ACSI) has been a national economic indicator for almost 25 years. It measures and analyzes customer satisfaction with more than 380 companies in 46 industries and 10 economic sectors, including various services of federal and local government agencies. Reported on a scale of 0 to 100, ACSI scores are based on data from interviews with roughly 250,000 customers annually. For more information, visit www.theacsi.org.