STRANGE windows xp internet problem

H

HaCKs

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Jan 18, 2008
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one of my clients computers is having an issue.

The network drivers work fine
The network card gets an IP address from my router.
I can ping google and anything with it
I can tracerout with it
I can ping it from another computer
But no matter what browser I use I can not get it to view any web pages!!!

It doesn't even try to load, if I put www.google.com in the address bar and press enter I get an instant 404.

Any ideas? I have reinstalled the network stack, I have reinstalled the drivers for the network card, I have tried Ie and firefox... its so weird!
 
Is it a Dell machine? I had this problem sparingly on a few Precision 390's after installing Routers 3000 xtra. Although, I was never sure if that was the source of the problem. After trying all the steps you mentioned, I eventually swapped the hard drive into an identical machine. That seemed to re-initialize something and then it worked.

What have you installed/performed on this machine?
 
It is a dell machine! It is a clients computer it is not mine, so I have no idea what he has installed. I am thinking of just reinstalling windows.
 
I also attempted that... and it did not always work. I was able to ensure that the NIC was working properly by having the machine ping itself... But even after restoring the normal image for this platform, sometimes the problem would remain.

A colleague and I did all sort of tricks, swap hard drives, etc... Eventually it seemed that the problem was related to the Reuters installation... That application is a bloated POS that tries to take over everything on the machine...

I would check to see what applications have been update/installed recently. That will be the source of your problem.
 
NOTHING is working, I have never ever seen this problem before it is so strange!

Network conectivity works FINE, I can ping anything, dns works fine, firewall is off, I tried safe mode with networking, I tried everything!

I have gone through and uninstalled everything not important, run avg and adaware.

This is so strange.
 
check the proxy settings in MSIE, make sure there are NO DIALUP OR VPN connections (wipe them all out if there are)
if the proxy is set to auto detect then your DNS is fuct, do an

ipconfig /release
ipconfig /flushdns
ipconfig /renew

then try "nslookup google.com"
see if you can get your DNS server to tell you the ip from name

try manually assigning your DNS server address as your router, if not assign dns address from your isp

EX: DNS server 192.168.1.1
or if you dont know your isp's dns use a public one
http://www.tech-faq.com/public-dns-servers.shtml

EDIT: if that doesnt work, go to devmgr and delete the network card, then reinstall the drivers
 
You probably have a poisoned DNS somewhere in your network. Without knowing much more about your network you can plug in Opendns.com NS' and that should work 208.67.222.222 and 208.67.220.220.
 
Keiichi said:
You probably have a poisoned DNS somewhere in your network. Without knowing much more about your network you can plug in Opendns.com NS' and that should work 208.67.222.222 and 208.67.220.220.
Click to expand...

he says he can ping google... i'd probably download wget and try to wget google's front page image or something, just to test and see what happens to http communications....

does ftp work? can you access http pages on the local network?
 
goodcooper said:
he says he can ping google... i'd probably download wget and try to wget google's front page image or something, just to test and see what happens to http communications....

does ftp work? can you access http pages on the local network?
Click to expand...

He can ping the address that's resolving to www.google.com, which could be 204.9.53.4 for all his computers know. First thing to check is to see if you can hit websites with their known IP addresses. If it works, it's a dns issue, if it still does the 404 thing, it's something else.
 
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