dgingeri
2[H]4U
- Joined
- Dec 5, 2004
- Messages
- 2,830
I have 3 machines here at work that are having issues with Automatic Updates, and I was wondering if anyone else has had these issues.
It starts off with the machine running very 'slowly' to the user. (I know, that is one of the most frequent complaints, so I almost dismissed it when it first came in.) I went to the user's desk, to find this laptop had the fan on high constantly. Pretty unusual for a laptop. I checked the task manager to find the processor pegged at 100%, with one of the svchost.exe processes using all available processor cycles. After much troubleshooting, I finally brought up process explorer to find out more. it turns out the svchost.exe process that was doing this is the parent process of the Automatic Updates process. There are also 3 WMI jobs running that shouldn't be under another svchost.exe. I shut the system down, unplug the network cable, then power is back up without a connection to the internet. It boots up fine and operates fine. I then plug in the network cable and am able to run Windows Update manually and get the latest updates. I reboot, and it seems to act normally.
After that, 2 helpdesk (desktop) computers are reported to have hte same issue. I go through the same sequence that fixes the first one, and the problems seem to go away, for a while.
the next day (yesterday) I get reports from all 3 of these users that the machines still go through periods, about once per hour, where it will slow to a crawl as before for about 2-3 minutes, then return to normal. They are able to work, but this gets very annoying to them.
I am thinking that one or more of the latest updates are causing this, but I haven't been able to find anything in a Google search. This certainly can't be only here. The only apps these systems have in common are Windows XP and Office 2003 standard. The help desk machines use a program called Talisma for a ticketing system, but the third system doesn't have that. the only additional program the third system has is Dreamweaver.
Anyone run into this since last patch Tuesday? Anyone have any ideas on what to try out?
It starts off with the machine running very 'slowly' to the user. (I know, that is one of the most frequent complaints, so I almost dismissed it when it first came in.) I went to the user's desk, to find this laptop had the fan on high constantly. Pretty unusual for a laptop. I checked the task manager to find the processor pegged at 100%, with one of the svchost.exe processes using all available processor cycles. After much troubleshooting, I finally brought up process explorer to find out more. it turns out the svchost.exe process that was doing this is the parent process of the Automatic Updates process. There are also 3 WMI jobs running that shouldn't be under another svchost.exe. I shut the system down, unplug the network cable, then power is back up without a connection to the internet. It boots up fine and operates fine. I then plug in the network cable and am able to run Windows Update manually and get the latest updates. I reboot, and it seems to act normally.
After that, 2 helpdesk (desktop) computers are reported to have hte same issue. I go through the same sequence that fixes the first one, and the problems seem to go away, for a while.
the next day (yesterday) I get reports from all 3 of these users that the machines still go through periods, about once per hour, where it will slow to a crawl as before for about 2-3 minutes, then return to normal. They are able to work, but this gets very annoying to them.
I am thinking that one or more of the latest updates are causing this, but I haven't been able to find anything in a Google search. This certainly can't be only here. The only apps these systems have in common are Windows XP and Office 2003 standard. The help desk machines use a program called Talisma for a ticketing system, but the third system doesn't have that. the only additional program the third system has is Dreamweaver.
Anyone run into this since last patch Tuesday? Anyone have any ideas on what to try out?