Strange Mobo Sound Issue

Discussion in 'Computer Audio' started by Whach, Sep 13, 2017.

  1. Whach

    Whach [H]ard|Gawd

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    Hi guys and gals. I've had some strange issue with my mobo HD audio recently. Randomly, the Realtek Audio would stop and appear as a High Definition Audio component with a Error Code 10 - device could not be started error in device manager. I've reinstalled drivers, checked speaker cables etc with no permanent solution. The only way to get it working again is to competely power down the system AND turn off the power supply and then restart it. Even with that patch job, im now getting crackling interference from the left and right speakers.

    Any ideas? Thanks.
     
  2. pendragon1

    pendragon1 [H]ardness Supreme

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    did you try the newest realtek driver from realtek not asus? do you have another speaker set or headphone to try?
     
  3. Whach

    Whach [H]ard|Gawd

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    Yup, I tried the realtek drivers too. All sorts. I think it may actually be a speaker problem. I just tried a different input with my iPhone & S8+, and the same issue is occurring. The sound card may actually be separate issue. Great.... Will investigate more by re-wiring the speaker cables. I hope the speakers aren't failing too. Will report back.
     
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  4. Whach

    Whach [H]ard|Gawd

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    Still cant figure it out. It almost seems as if the left and right channels are getting excessive volume that leads to massive distortion. The Logitech control pod settings don't have individual channel volume settings either. The other channels seems to be fine. The speaker setup within windows produces a lot of distortion, as well media at high-ish volume levels. I think my speakers are packing up after 13 years = ( Any other ideas? I don't really want to get rid of these....
     
  5. Whach

    Whach [H]ard|Gawd

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    OK. So I've been messing around and discovered a few things. When my windows volume level is up to 100% and the speaker volume is set to 45%, the distortion happens. When I set the Windows volume to 50%, then crank the speaker volume to 90%, no distortion.

    Anyone know whats going on? I cant figure it out
     
  6. pendragon1

    pendragon1 [H]ardness Supreme

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    make sure there are no boost options turned on in the sound properties. what do you have everything plugged into for power?
     
  7. Whach

    Whach [H]ard|Gawd

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    I haven't seen any volume boost options in windows. Then again, I've only installed the Realtek drivers and not the Realtek software. The speakers are plugged into a shared power strip. I'll try in a separate socket to troubleshoot just in case (thanks for the idea, never thought of it).
     
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  8. B00nie

    B00nie [H]ardness Supreme

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    You're overdriving the preamp. The solution is to set the windows level to 50% and keep it there. What you're hearing is distortion resulting from a too high signal level going to the logitech.

    Make sure that your realtek settings have 'analog out' selected and not 'headphones' because the headphone setting will push a much higher signal level to the logitechs.
     
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  9. Whach

    Whach [H]ard|Gawd

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    Where is that setting in windows? thanks.
     
  10. B00nie

    B00nie [H]ardness Supreme

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    Don't you already know?

     
  11. michalrz

    michalrz 2[H]4U

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    A blind stab but could you try muting your inputs?
     
  12. sweets3450

    sweets3450 Limp Gawd

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    have you tried using both the front panel and rear panel connectors to isolate the problem?
     
  13. Whach

    Whach [H]ard|Gawd

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    couldn't find any boost options in any of the menu's
     
  14. Whach

    Whach [H]ard|Gawd

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    the front panel is only a single headphone jack connector and microphone, rear is the only option available.
     
  15. Whach

    Whach [H]ard|Gawd

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    Tried that also but no success = (
     
  16. B00nie

    B00nie [H]ardness Supreme

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    You said you set the Windows sound level to 50% and it fixed it. Now you can't find the setting? You simply need to lower the output level from the Windows sound panel and set your speaker volume higher.
     
  17. Whach

    Whach [H]ard|Gawd

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    Miscommunication here methinks. I adjusted the windows volume control. there was no additional boost settings.
     
  18. B00nie

    B00nie [H]ardness Supreme

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    Did you mean the headphone setting by the 'boost'? If you can't find a control panel that lets you define your output jacks for different uses then you can just forget it. Adjust your windows output level so that you can't hear any distortion and then adjust the volume through the speakers.

    For some reason your sound card is pushing out so high signal level that it overdrives the preamp of your multimedia speakers. This leads to distortion. Nothing is broken necessarily.
     
  19. Whach

    Whach [H]ard|Gawd

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    The "levels" tab has a single volume slider for both "Speakers/Headphone" & auto senses when I plug in headphones into to the front ports. =/
     
  20. ChoGGi

    ChoGGi Gawd

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    Say you go to the doctor and tell him it hurts when you punch yourself in the face, and he says "don't punch yourself in the face".
    If you get distortion when you put windows volume above 50 then don't put it above 50. At least that's what B00nie is saying, nothing about boost or headphone volume; just click the windows volume icon and set it there.

    That said you could try going to the windows sound control panel>speakers>advanced and disabling exclusive control, or maybe change the sampling rate?
     
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