Strange IE/WE problems

[chs`amadeus]

Hey guys, ok so heres the deal. A friend brought me a laptop of his, an Acer Aspire 3610, with winxp home loaded on it, he has had it for a while and recently got hit with a large amount of virus' and spyware. Now, between spybot, manual registry editing, NOD32 and easy cleaner, ive gotten rid of almost every problem. The last thing that is pestering me is the fact that internet explorer/windows explorer repeatedly crash, over and over and over. I get a:

"Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience" error reporting msg, after which it simply crashes, reloads, and then crashes again instantly. Internet Explorer acts the same way, just not quite as often

Looking through event viewer i get 2 errors, 1 in relation to the IE problem, one in relation to the WE error they look like this:

Faulting application explorer.exe, version 6.0.2900.2180, faulting module ibm00001.dll, version 0.0.0.0, fault address 0x00007608.

0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 70 ure exp
0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 32 31 38 30 20 00.2180
0030: 69 6e 20 69 62 6d 30 30 in ibm00
0038: 30 30 31 2e 64 6c 6c 20 001.dll
0040: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0048: 61 74 20 6f 66 66 73 65 at offse
0050: 74 20 30 30 30 30 37 36 t 000076
0058: 30 38 0d 0a 08..

===================================

The IE failure looks as follows:

Faulting application iexplore.exe, version 6.0.2900.2180, faulting module ibm00001.dll, version 0.0.0.0, fault address 0x00007608.

0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 32 31 38 30 20 00.2180
0030: 69 6e 20 69 62 6d 30 30 in ibm00
0038: 30 30 31 2e 64 6c 6c 20 001.dll
0040: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0048: 61 74 20 6f 66 66 73 65 at offse
0050: 74 20 30 30 30 30 37 36 t 000076
0058: 30 38 0d 0a 08..


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sorry for the spam just wanna get as much info down as possible, straight format is not an option, or at least tahts the standpoint im working from on this, just lookin for a lil help here, any imput GREATLY appriciated

Thanks guys, [H]ard for life

Richard

 

[tom61]

Sounds like the ibm00001.dll file got infected, and was damaged during the cleanup. Find a good copy of it somehow.

 

[IceDigger]

Try a windows repair and if that doesn't work do the old backup->format->install windows.

Oh yea, try "sfc /scannow" in the command line too.