I've got a computer coming to me with a strange problem. This machine has had this exact problem before, the first time it came in, the person didn't want me to waste time troubleshooting it and to just format because it needed it anyways. I did a little troubleshooting, but couldn't find anything quickly so I didn't really look into it. Now the same thing has happened and I want to get to the root of the problem. Here is what happened.
One time on bootup before getting to the desktop it came up asking for their cd key, then once it got into windows you get an "Explorer has caused a fatal error" msg box and the machine will sit at a blank desktop..
Now, I searched the KB for the stop error(don't have it right now, will have the machine infront of me tomorrow), and nothing seemed to pertain to the problem.
What seems strange to me is that you get a screen asking for the product key.
Anyone encountered this before, or know what could cause this? If I can't solve this on my own, I'll post back with more details once I have the machine.
Just curious as to whether anyone else has seen this before.
One time on bootup before getting to the desktop it came up asking for their cd key, then once it got into windows you get an "Explorer has caused a fatal error" msg box and the machine will sit at a blank desktop..
Now, I searched the KB for the stop error(don't have it right now, will have the machine infront of me tomorrow), and nothing seemed to pertain to the problem.
What seems strange to me is that you get a screen asking for the product key.
Anyone encountered this before, or know what could cause this? If I can't solve this on my own, I'll post back with more details once I have the machine.
Just curious as to whether anyone else has seen this before.