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Steelseries customer service

B

BababooeyHTJ

Supreme [H]ardness
Joined
Jan 21, 2009
Messages
6,951
Has anyone here had any experience with Steelseries RMA support recently? I owned an Ikari that went bad on me within a year and their customer service never even bothered to respond to me. I still have that non-working mouse.

I guess that I wanted some more punishment so I decided to pick up a G6v2 on the recent sale at the Steelseries store. I ended up receiving a dud. A couple of the keys don't really work. I started a trouble ticket yesterday and what do you know they still have yet to respond. Should I be concerned? What actions could I take? I am not going to stand to being screwed like this from this shady company.
 
I just remembered that I paid with paypal. I hope that they ignore my dispute too.
 
Very interesting. I did an RMA with Steelseries over a year and a half ago for a Siberia v1 headset and it went smoothly (not the most recent of transactions, sorry). I got my support ticket, mailed in the item, and the new item arrived not too long after.
 
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