Sprint Boots Three More Execs

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Sprint Nextel, after last week’s announcement that it expects big losses in cell phone subscribers, is letting go of three more top level executives. Can new management shake things up or are there tough times ahead for Sprint?

On Thursday the beleaguered cell phone carrier said that three of its top execs, including Chief Financial Officer Paul Saleh, are leaving the company effective Friday. The company named Senior Vice President and Controller William Arendt as the interim CFO, while it searches for a permanent replacement.
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If they want to shake things up and not loose subscribers, or maybe gain some back, they need to start providing good customer service. As it is, they are either in last place, or one of the last two in every customer satisfaction survey I've seen in the last year for the major cell carriers.
I swore I would never do business with Sprint again four years ago. That was when, if you wanted to speak to a real live person with an issue, you had to agree to a $5 charge and wait forever. I have never, in 26 years, had worse customer service from a company.
 
i hated nextel never could get a signal and when you finally did it would drop the call. i tried 4 different phones. TERRIBLE!!!
 
I had crap loads of drop calls because of sprint. coverage was always bad where ever I went.

I got t-mobile and it works perfect everywhere, free roaming, 10x the amount of minutes, cheaper.

Only thing I liked about sprint, was when they put a -250 dollar charge on my account. I didn't have to pay my cellphone bill for a couple months.
 
Every cell phone provider has their horror stories... Sure, customer service was poor in the past but has improved steadily the last few years. Sure it's not the greatest but much better. The problem is that once people perceive you to be one way, it's hard to change that attitude. Also, Sprint has some of the BEST coverage in many areas and dropped calls can be because of defective phones and/or bad coverage... Again, every company has their horror stories and it's not like Sprint is THAT bad, people just like to hold on to old attitudes, perceptions and word of mouth... "Sprint sucked 4 years ago". Whatever... That could be said about any carrier. I think they should re-focus on 4G and data and not worry about the drop in the low revenue, "free phone" type customers.
 
I tried to like Sprint, stayed with them for about two years. Their coverage in west Los Angeles was pretty spotty, and the last straw was working in a building on the top floor, right under an array of Sprint cell towers and still not being able to get a decent signal. :)
 
Sprints big problem is they don't listen to there customers or there stock holders. If there stocks keep diving they might as well close shop. This is the third time in the last 7 years where stock holders are loosing there shirts. What used to be 2 mil is now 250k this sucks.
 
the Worst company ever. They tried to tell me my charge for data access was because everytime I send a text message ( which is included in plan) the phone has to access the internet to do so....I told them that was absolutely wrong, that when you text it uses cell service not internet...the woman argued with me and passed me to someone else who backed up her internet story and actually added that the phone is actually a little computer and the computer has to contact the internet to send a text....she then added that I should think of the computer in the cell phone as something similar to a computer that is running a car?..lol....actually a true story...I fought the charges and cancelled my account. Really stupid people running that place.
 
I tried sprint/nextel for 2 years and I couldn't wait to bail out of there. I am trying verizon. I hope I get better service.
 
Well, I'm going to be in the minority and root for Sprint in the hopes that they are able to resolve their internal issues. I'm not with Sprint directly, but rather am a subscriber through Helio and I have to say, I simply LOVE Sprint's 3G high-speed network. From Maine to Hawaii (and even 36,000 feet above the Pacific! - I forgot to turn it off) the network has always worked with no roaming. For data; if the high-speed digital network isn't available, it simply switches to a slower analog network and for voice, my Fin switches dynamically when the signal is getting weaker, so I've yet to experience a dropped call. Add this to the fact that under a family plan I pay $75/month for unlimited data and get 1,500 minutes (plus the typical night/weekends stuff) and it's a win. My friend pays $120/month for a similar plan under Verizon and doesn't get anywhere near the high-speed coverage Sprint's network offers.

I would like to address the poster who was charged connectivity for SMS texting: Sprint's network (and related devices) tend to default to 3G whenever available, this means that ANY data transmitted from a cell on Sprint's network will automatically default to using 3G. When 3G isn't available is when SMS will be sent directly using analog backup. I didn't believe this myself until I actually looked at the network logs (Helio is awesome for the amount of info they provide) and sure enough, SMS is handled via 3G by default. This is probably why services using Sprint's network are able to offer unlimited services at much better rates than their competitors.

So yeah, I'm definitely pulling for Sprint; again, not because I've used Sprint as my provider, but rather I'd hate to see lesser providers, such as Helio, have to revert to a smaller (and more-expensive) nation-wide digital networks.

- James
 
I have personally been with Sprint for 7 years... and have had no trouble. All of my family (both immediate and extended) is on Sprint as well... without a hitch.

Sure, calls drop every now and again when I'm going through spotty terrain... but that goes for pretty much any carrier.

As for customer service... I guess it doesn't bother me because I never have to deal with them. My phone works.... my bill is reasonable (well, if my wife would stay off hers... sigh)... so why do I need to call customer service? ;-)

Just thought I would put some positive notes into a thread with mostly negative...

Friedmud
 
James54321 said:
I would like to address the poster who was charged connectivity for SMS texting: Sprint's network (and related devices) tend to default to 3G whenever available, this means that ANY data transmitted from a cell on Sprint's network will automatically default to using 3G. When 3G isn't available is when SMS will be sent directly using analog backup. I didn't believe this myself until I actually looked at the network logs (Helio is awesome for the amount of info they provide) and sure enough, SMS is handled via 3G by default.
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Ditto my Blackberry. It is capable of data and voice transmission via GRPS and voice-only with GSM. SMS works on both service, but the internet only works on GRPS which is the default service. GSM is disabled until GRPS cannot be found.

By the way my Blackberry uses Cingular/AT&T network, which goes to show it's the same for every carrier. Sprint may have it's drawbacks, but so do the other carriers.
 
Sprint will die a horrible death. They are run by incompetent people who put the blame for failure on others and take credit for others successes. That is from the top down, and this is just coming from the refurbishing division.

Sprint is run by crooks and everyone who works where I used to hates it there, as there is an aura of fear of who will be the next to be let go for no reason. There are people who have been there for 3 years as a temporary employees. They constantly say they are going to hire people on to permanent status but never come through because they use their 70% temp worker ratio to hide the head count when it comes to dealing with investors.

Sprint is absolutely going to fail because there are just too many idiots running the place and wasting money on things that fail too often.
 
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