Speedlink 5.1 Headsets

[Skystalker]

I was lucky enough to get a rather surprising Christmas gift from my wife about 18 mos ago... A Speedlink 5.1 headset.

Canadian link: http://www.medusa-canada.com/medusa-51-home-edition-p-857.html

For those of you gaming out there, if you have a good sound card, grab yourself a good 5.1 gaming headset! They really do give you an advantage. They also rock for music and movies (although I am not an Audiophile, I am a gamer).

About 8 weeks ago, my mic stopped working. I contacted the support, and found out that I needed to send them my entire package (that included the amplifier/basestation) to the UK for warrantee service at my expense. And back. The package (I saved the box, etc.) weighs a fair bit. It was going to cost me a small fortune to do it -- and I was told that I was not guaranteed that they would repair it because:

If you would like to deal with us directly we can have one of our technicians test the item for you to determine what the fault is. The return of the product will be at your cost to send the item here to our premises.

Once tested if the item is found to be faulty then it would be replaced. However you would be responsible for the cost shipping for the product back to your address.

Wow...

The short version is... shipping would be too expensive to "give it a shot" on them maybe repairing it. Then... how long would it last?

I decided to replace it with a North American product.

I just wanted to warn those that might be tempted to buy this headset:

I my opinion, it is excellent product, and does wonders for you gaming... but due to their extremely limited North American support, I would look elsewhere. A two year warrantee means nothing if it costs you as much as a replacement.

-Skystalker