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SMART Error, what should I do?
- Thread starter J3ph_42
- Start date
Switch the 7 and the 2 around, and you'll have my WD2500KS's idle temp, about 27C. I would contact WD's support and see if they can provide a fix.
Personally, I would be reluctant to RMA a drive over a temp sensor, as that drives up prices for everyone.
Personally, I would be reluctant to RMA a drive over a temp sensor, as that drives up prices for everyone.
Advance RMA it and clone your data over to the new drive asap. I wouldn't bother talking to tech support/waiting on hold for an hour over this, I'd just goto their site and issue an RMA for the drive since it'll only cost you about $5 to mail it to them and then you aren't taking a chance with your data.
It wouldn't matter if it was a SCSI drive built for 24/7 power-on and seeking with a 1.4 million hour MTBF and kept below 30C around the clock, trusting data to a single mechanical storage device is asking to lose it.irrision said:Advance RMA it and clone your data over to the new drive asap. I wouldn't bother talking to tech support/waiting on hold for an hour over this, I'd just goto their site and issue an RMA for the drive since it'll only cost you about $5 to mail it to them and then you aren't taking a chance with your data.
J3ph_42 said:I have heard from WD directly that that model reports higher than actual temps. Is the SMART error a concern?
Yes, the real concern would be if the drive was actually anywhere near that temp -- that's way out of spec., and drives running so out of spec. would tend to have a shortened life.
http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=1343&p_created=1112716146
The only way you'll know if the sensor is bad or if there is a real drive temp problem is to measure it -- a thermometer/probe at the top of the drive can give you usable info. If you don't have such modern technology handy (hehe), then you could just try touching the top surface. If it feels cool, great, if it feels warmish, probably fine; if it feels hot, then get a real thermometer / get better cooling / RMA it.
Temp sensor errors are not uncommon, and the lack of a working temp sensor costs you one convenient tool for monitoring your drive's and system's health. It it wasn't too much trouble, I'd RMA it for just that. However, assuming that the drive is actually cool enough, then beyond the loss of monitoring ability, I wouldn't expect this problem to be serious, or an indication of a more serious problem.