So this problem has been baffling me for a bit. I have a dept setup that is using 5 networked HP/Dell printers to print contracts for customers. I've got 24 machines sharing these 5 printers.
The issue is, about 5-6 of the people have SLOW print times. Doesn't matter what computer they are on but it takes 1.5 minutes for the printer to spool up and print their document.
SO heres the setup
AD accounts: Every person there is setup exactly the same in AD except the 3 supervisors(who work fine)
Printers: I can have one person print to the printer just fine through our Print Server but one of the affected accounts still goes slow.
Things I've tried:
-Changed the Drivers on the print server
-Reset the spooler service many times
-Wiresharked across the network to see the types of transmission (nada was happening of significance)
-Had users completely nuke all their printers and re-add them.
I'm really at a loss of where to go to troubleshoot this issue. If its something on their AD account... I don't know what it would be. If its something on the network, I dont have access to the switches to check =(
Any help in pointing me in the right direction? (im looking for ideas so I can hopefully find the problem rather than have you guys tell me what is exactly wrong )
Thanks all, I've never really dealt with troubleshooting printer problems like this and its new territory for me.
The issue is, about 5-6 of the people have SLOW print times. Doesn't matter what computer they are on but it takes 1.5 minutes for the printer to spool up and print their document.
SO heres the setup
AD accounts: Every person there is setup exactly the same in AD except the 3 supervisors(who work fine)
Printers: I can have one person print to the printer just fine through our Print Server but one of the affected accounts still goes slow.
Things I've tried:
-Changed the Drivers on the print server
-Reset the spooler service many times
-Wiresharked across the network to see the types of transmission (nada was happening of significance)
-Had users completely nuke all their printers and re-add them.
I'm really at a loss of where to go to troubleshoot this issue. If its something on their AD account... I don't know what it would be. If its something on the network, I dont have access to the switches to check =(
Any help in pointing me in the right direction? (im looking for ideas so I can hopefully find the problem rather than have you guys tell me what is exactly wrong )
Thanks all, I've never really dealt with troubleshooting printer problems like this and its new territory for me.