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Sensitive data on failed drive, RMA?

S

sweetdreamsaremadeof

n00b
Joined
Feb 15, 2009
Messages
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I recently had a 1.5 TB Seagate drive fail on me (shocking), and luckily all the data was backed up (at least once). This drive had all kinds of sensitive information on it, but now refuses to even spin up. I'm trying to decide if its worth sending the drive in for the warranty-replacement if doing so potentially puts my sensitive data at risk. Does anyone know if seagate (or anyone else for that matter) does anything to look at these drives when you send them in, or if they don't work they just get recycled? Thanks!
 
Unless it's classified government secrets or million dollar corporate information I wouldn't worry about it.

If it's just porn then I'm sure they see that stuff 100 times a day.
 
http://www.seagate.com/ww/v/index.j...toid=f52d29e293eae110VgnVCM100000f5ee0a0aRCRD

It's in their best interests to protect your data, if they leaked it inadvertently (or intentionally) they could be legally liable for any damages, so they should do their best to make sure it's destroyed properly.

That said, any business or government serious about their data will physically destroy disks themselves. It's your call exactly how sensitive your data is whether you want to go to that length or not (or just take the disks to a trusted recycler yourself).
 
Thanks! I figured as much (and I'm not a gov't employee w/a drive full of SSNs+DOBs) and the drive is totally bricked. Still I was concerned by this......
http://www.seagate.com/www/en-us/su...s_assistance/packing_&_shipping_instructions/

REMOVE YOUR DATA. In order to protect your privacy and other interests in data, delete all data from the drive, as much as possible, before you return your original drive to Seagate. Your drive may be shipped to another country for purposes of repair and/or refurbishment. The destination country may not offer the same level of data protection as your home country (and, if you are located in the European Economic Area, may not ensure an adequate level of protection for purposes of European data protection laws). In the destination country, Seagate will take steps to delete and overwrite all data on the drive to protect your privacy. For more information about this process, please see Data Erasure for Returned Products. By accepting the Seagate Membership/E-Commerce Terms and/or returning your drive to Seagate, you consent to the shipment of your drive across borders and to the deletion of your data.
 
If your data is highly sensitive, there is no question, do not let it leave.
If the drive is handled by Securicor the whole way, maybe it will be safe during transit, but even then...
+ Who knows what happens during testing/repair.

I once worked for a DRM company (in the very early days, before I knew what it would become!) and they had similar problems when drives died.
We had to trash (destroy) almost brand new failed 10k scsi drives, damn damn expensive in those days.
 
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