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Sennheiser RMA for PC360 Headset

M

Melee

Gawd
Joined
Jun 10, 2013
Messages
807
Has anyone completed an RMA with Sennheiser before? My PC360s went out on me suddenly and so I RMA'd them to be replaced but they received them on the 28th of June and I still haven't heard anything from them. I've never done an RMA with them before so I was hoping someone else has to give me a bit of a ballpark estimate for when I will actually get them back. I don't know how much longer I can stand these earbuds. :p They are extremely uncomfortable.

Thanks!
 
Not really. I would contact their support and ask. I have never rma'd anything from them but you would think they would take a week or two to replace them tops.
 
I'll give them a call on Monday or something, then. I tried to google it assuming many people had RMA'd with them since Sennheiser is a popular brand but couldn't find anything. From what the authorized seller told me when I sent them back, they should have just replaced them with new ones so it should have been a simple receive mine and ship out a new one then we're done. :/
 
Melee said:
I'll give them a call on Monday or something, then. I tried to google it assuming many people had RMA'd with them since Sennheiser is a popular brand but couldn't find anything. From what the authorized seller told me when I sent them back, they should have just replaced them with new ones so it should have been a simple receive mine and ship out a new one then we're done. :/
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Did you call? I sent mine in around the 30th of june and haven't received mine either . . . kinda bummed :confused:
 
About 6 years ago, my HD595's had a bit of static in one earcup. Called them up, and they sent me a new pair within a week. No fuss.

Just make sure you always use a telephone. Using email for these things is always asking for pain and frustration. It's easy for any company, even one with good customer service, to ignore or provide a formulaic response to an email due to volume.
 
Well I called them, gave them my info, and they had no idea I had sent my headset for repairs lol, they can't even find them. They are sending me new ones today though :D
 
chavo12345 said:
Well I called them, gave them my info, and they had no idea I had sent my headset for repairs lol, they can't even find them. They are sending me new ones today though :D
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Sounds about right. They are a good company.
 
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