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Screen share/remote help for a Mac user?

D

dparm

Limp Gawd
Joined
Jun 26, 2007
Messages
181
My mom has a Mac and sometimes has things she needs help with. It's tough for me to help her since I don't remember exactly what things are called or where they're located (Windows user).

I'd like to get some sort of a screen share or remote help app installed on her Mac that I could use to guide her or even help fix stuff from time to time.

Any freeware apps that I should consider?
 
join.me also works on Mac, but it's a "run when you need it" type app, not "a install and gain access when you need it".

TeamViewer would be better suited for your needs (in that case) because you can install the client on her computer and then tie that computer into your account and access it whenever you need to without her having to do anything.
Depending on how often she needs help though, you may start getting "Commercial use suspected" alerts and disconnections using TV; I think that happens if you use the service for more than a few hours in a month, but I'm not 100% sure on that.
For longer-term use, you may want to use a VNC app (and make the necessary network/firewall adjustments) or just flip flop between TV and join.me.
 
Sounds like either would work. I don't have any reason to go in when she's not there. If anything, she would want to watch what I'm doing to learn for next time.

Thanks for the suggestions!
 
If you go to
Apple Menu -> System Preferences -> Sharing

Enable "Screen Sharing" and click the Computer Settings... that is located on that tab
Select "VNC Viewers may control screen with password:" and chose a sensible password that is 8 characters or less.

Set up port forwarding to Port 5900 on your parent's router if required.

That will allow any VNC viewer to remotely connect and control, shared with the person sitting that the screen.

This requires no additional software, VNC clients are a dime a dozen for almost any platform you can think of, and can be left running all the time if you want.

VNC has some security risk if it's exposed, but OS X does require a valid local account in addition to the VNC password before it will allow the VNC connection to assume viewing or control of the machine.
 
Teamviewer is awesome, I use it on all my clients machines without issue.
 
I've had always great experience with TeamViewer but also with Chrome Remote desktop.. (this last one set up automatically so its the easier one).
 
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