Scratched LN32A650...Recommendations?

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Lowkki

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Jun 16, 2008
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I just received a Samsung LN32A650 from Best Buy. Getting it delivered was quite a hassle, but it's finally here.

There's a relatively small scratch on the left side. It looks like the scratch is on the surface, perhaps on some type of coating material. I have to look for it to notice it, but I know it's there, so of course it's bothering me.

Best Buy tells me that they cannot cross-ship a new one. I have to return this one, and purchase another one if I want to do an exchange.

I haven't noticed any other problems with the screen, and overall I'm very happy with the TV. I use it as a monitor, as a screen for my PS3, and for HDTV.

I'm thinking that a replacement screen may have even worse problems. What do people think? Are the odds of me getting a perfect screen at all good?
 
A scratch on the actual screen? I've never had a new monitor come with a scratch. (Other issues yes, but never anything that blatant.) I'd highly suggest a return/exchange...
 
Thanks. Yup, a scratch on the actual screen -- looks like a small rainbow on a white background. I'm so happy to finally have the TV, I guess I'm looking for reasons to keep it. I spent a long time researching what would work best for me and then waiting for the darn thing to arrive. I'm working wth Samsung now to see if they can deliver a new one at the same time they pick up the old one.
 
The LN32A650 isn't available in stores near me. As a result, I have to follow all of their "online" policies. I have 30 days to return it, so if Samsung doesn't come through, I'll wait to see if it becomes available at a store in my area.
 
I recently bought a Samsung LN40A550 from Best Buy. After placing it on my desk and carefully unwrapping the protective bag, I decided to clean any finger prints off with the cloth that they include for screen cleaning.

As I bent over to clean the bezel, the light on the screen shifted, and I noticed a giant scratch across the center of the screen. I literally felt like my heart was going to fall out of my chest as it was quite a pain to get this thing home from Best Buy.

As my roommate and I stared at the scratch, I decided to wipe it down with cloth praying that it was just something on the screen.

To my amazement, it was just some residue from tape or something. It came right off and left nothing behind after simply wiping it gently with the included cloth. I am now the EXTREMELY happy owner of a flawless (zero dead/stuck pixels, even backlight, no smudging) LCD.

These Samsung LCDs (550 series+) are gorgeous. I can understand your hesitation to bring it back, but if you don't take it back, you will always regret it everytime you see the scratch. I know it's a huge hassle to return it for a new one, but I think in the end that is what you will need to do to be happy with the screen.
 
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