Sapphire R9 390x DOA?

maclem8223

maclem8223

[H]ard|Gawd
2FA
Joined
Oct 28, 2013
Messages
1,849
So I got my new 390x in today and was excited to see what freesync would be like with it. Well I'm pretty sure the card is DOA. It starts up but the screen flickers dramatically, the fans on the gpu shut down, then the screen just goes black. Coming from an Nvidia gpu I uninstalled everything related on that side and ran the driver cd that came with the card. Nothing...Tried both dvi port and display port (only one). I don't believe the other ports would make a difference but I'll try them when I get home. Don't think its a psu issue either (1000w G2 EVGA). Any thoughts? Pretty bummed right now, was looking forward to freesync on my XL2730 :mad::confused:
 
The fans turning off is a feature for silent operation (so far as I can tell) and isn't an indication that the card is bad.

The flickering is concerning, though. Like others have mentioned could you list your specs? You might also have some luck resetting your BIOS to default settings. I've heard of some individuals having issues with secure boot/fast startup on so if you see anything like that enabled in the BIOS you may want to try disabling that.

*Edit* I see I just missed your post on the specs. What operating system though?
 
My brother in law bought a 290 that did the exact same thing. He even went and bought a new PSU thinking that could be the problem but it didn't fix it. He RMA'd it and the new one worked like a charm.

So yeah, it sounds like you got a DOA card. Hope you didn't buy it thru Newegg cause they might pull their old "RMA denied to to bent pins" and bullshit.
 
Ryun said:
*Edit* I see I just missed your post on the specs. What operating system though?
Click to expand...
Sorry about that Win 8.1 64bit
MacLeod said:
So yeah, it sounds like you got a DOA card. Hope you didn't buy it thru Newegg cause they might pull their old "RMA denied to to bent pins" and bullshit.
Click to expand...

Don't tell me that shit please, it's literally the second order I've ever placed with them.
 
maclem8223 said:
Sorry about that Win 8.1 64bit


Don't tell me that shit please, it's literally the second order I've ever placed with them.
Click to expand...

Not saying it doesn't happen, but whenever I've had an issue newegg has done right by me -- and I've bought a lot of stuff from them.
 
I'm hoping that is that is the case if it's dead, I would hope they'll do right by me as well.
 
SolidBladez said:
Try using DDU and install Catalyst 15.7 instead of the ones on the CD.
Click to expand...
Will be home in about 45 minutes and will get right on this. I'm going to run off the internal graphics make sure absolutely everything is cleaned up from Nvidia and AMD; then I'll give it another go. Going to swap out the power connectors to the gpu as well. Hadn't heard of DDU, thanks.
 
***UPDATE: Not sure what the hell it was reset cmos, bios, deleted all drivers and card seems to be running good right now. I'll keep this updated if there are any further issues. Thank you for everyone's input and advice.
 
Glad it is working, and wish to share for actual card dying issues; bad VRM cooling (usually due to friday arvo heat pad application) is the most common cause. Every time I see a thread like this i wince a little wondering if a custom cooler is letting part of the card cook because of that.
 
maclem8223 said:
Working great! Freesync is freaking awesome on the XL2730z. So smooth!
Click to expand...

Congratulations man! Keep us informed on how the card and monitor combo is doing over time. Contemplating a FreeSync monitor as my next purchase.
 
Bet it was resetting the CMOS/BIOS. Sometimes when swapping out cards it will not reset settings for the slot you swapped the card out on.
 
cyclone3d said:
Bet it was resetting the CMOS/BIOS. Sometimes when swapping out cards it will not reset settings for the slot you swapped the card out on.
Click to expand...

Yep, that's what I'm thinking as well. Like I said though if I have any further issues I'll update this thread but everything seems smooth.
 
You must log in or register to reply here.
Back
Top