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ja391 said:Yeah, I recently heard about the Sapphire 9800 Pro 128bit incident. I checked my Sapphire 9800 Pro and it is 256bit. The ad for it stated it was 256bit, and this was before the 128bit incident. If what ForeverUnknown stated is true (they were advertised as 128bit), then I believe there is no reason to boycott Sapphire. However, if the 128bit cards were actually state\advertised to be 256bit, then I can understand why people want to boycott them.
By the way, Ive had my Sapphire 9800 Pro for about 6 months and its great. It has no problems.
Since the roll-out of the SAPPHIRE 128-bit version of RADEON 9800 PRO core into the channel it has been brought to our attention that this model is being met with some confusion and for this we would like to extend our sincere apologies. Keeping with our level of interaction within the community, Sapphire is moving to alleviate said confusion by renaming the 128-bit version to the SAPPHIRE RADEON 9800 ATLANTIS and we are instructing each of our retail partners to clearly and prominently list the 128-bit specification. Further to this end, the SAPPHIRE RADEON 9800 ATLANTIS 128-bit products boxes will now be labeled with an oversized 128-bit sticker on the boxes face as well. Inquiries have been made into our retail partners and the investigation has yielded no findings that any of our loyal customers have been charged the 256-bit price for the 128-bit part. SAPPHIRE encourages any of our customers who purchased a 128-bit part under the assumption that it was 256-bit part to exercise your right to return your product. Should you have difficulty finding satisfaction with your retailer, SAPPHIRE continues to stand firmly behind our products and asks you to contact SAPPHIRE directly.
For end users in the U.S. who can not return the product to the supplier feel free to contact 909-594-3128. You will need to present the product, sales receipt and provide the discounted retail price difference of US$25.
For end users in Asia contact +852-2689-8888 and request the procedure for upgrade.
SAPPHIRE welcomes any and all inquiries into this matter in keeping with our commitment to our customers and welcomes the opportunity to continue to help outfit the gaming community with the industries most widely respected and innovative products.
ForeverUnknown said:oh here's a statement talking about the incident
From Sapphire to Rage3d
Ludic said:I can't honestly believe that they didn't know that using the same name for the product wouldn't cause confusion for uneducated consumers. Although that "apology" looks very nice, I can't help but think that they are only doing it because they got blown up for trying to pull a fast one.
redhate said:I've heard about the newegg - Sapphire incident. What do you guys think. Whould this cause you to boycott their products? I've never owned a Sapphire product or heard much of them before.
Vagrant Zero said:It's not murder unless you get caught.
Mine did (the circular orb-ish heatsink, not the BBA), and I made the mistake to RMA my 9700NP back to them. After 11 weeks, I didn't know what to think... I was just happy to get my 9700 back. I then promptly installed a VGA Silencer and never looked back.Major_A said:I heard that the fans have a tendancy to go out. Don't know if this is true or not.