Samsung Class Action Lawsuit

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MrAgmoore

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"The national law firm of Lieff Cabraser Heimann & Bernstein, LLP, is investigating complaints concerning Samsung LCD televisions. Consumers have alleged that certain Samsung LCD TVs suffer power failure within the first two years of operation. Complaints suggest that the onset of the problem can occur rapidly and may begin with the TV intermittently turning itself off completely or loss of picture only."

http://www.lieffcabraser.com/defects/samsung-lcd.htm
 
sounds to me like they used some shitty components and because they usually die after the retarded 1 yr warranty they basically tell you to go screw yourself. i cannot understand why they cant just use decent parts and offer standard 3-5 yr warranties. thers no point in us saving $100 up front and it only lasts 2 yrs. theyd still make a crapload of profit using a few componenets that costed them a few dollats by comparison. i wouldnt buy a tv from them (at least of this line) if this is the way they build them.
 
Rogue71 said:
sounds to me like they used some shitty components and because they usually die after the retarded 1 yr warranty they basically tell you to go screw yourself. i cannot understand why they cant just use decent parts and offer standard 3-5 yr warranties. thers no point in us saving $100 up front and it only lasts 2 yrs. theyd still make a crapload of profit using a few componenets that costed them a few dollats by comparison. i wouldnt buy a tv from them (at least of this line) if this is the way they build them.
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In the race to the bottom to appease consumers who are looking at price first, and quality second, the manufacturers will cut corners wherever they deem safely to do so. Samsung got stung by purchasing capacitors that did not perform to spec and pumped out of a sub-par factory.

Imho the consumer mindset would have to change first before companies start paying serious attention. If more people chanted "quality" then more companies would cut less corners. But too many people nowadays want the best for less, preferably free (entitlement mindset perhaps?).

A huge part of samsung's problem was the way they reacted to these defects. They shunned customers with problems. Other manufacturers who have just as many defect-prone-lcd's escaped unscathed because they reacted the right way.

I realize i used a pretty broad brush, but it was just to demonstrate the point(s) i was trying to make.
 
MrAgmoore said:
Capacitors cost about a buck?
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That's not the entire picture, when purchased in bulk they cost a lot more than a buck, and to those pesky bean counters it means everything, which is a part of the problem here. They should have used known good parts and just pass the cost onto us.

The other part of the problem as mentioned previously is the way samsung reacted, they should have treated their customers better.
 
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I have a Samsung 46" LCD TV that we bought from Circuit City in December 2007 and I started having the same issues with the powering on that has plagued Samsung TVs. The first time I noticed a problem with my TV was in October when I turned it on there were pixels all over the screen, I turned it off and then back on and the pixels were gone. A few weeks later I had to press the power button twice before it would come on. I researched online and discovered that this was an issue for every Samsung TV on the market. I went to their website and chatted with a tech about it and he said there were no problems reported about their TV's, yeah sure, I believed him. He gave me the phone number to call an ECR and I tried the number but the person who answered the phone would not transfer me to the ECR department. So I tried to talk to him about the problem to which he said there were no problems with their TVs and said it was out of warranty and there was nothing that they would do about it. Real nice person! I told him that I would be contacting the BBB, Consumer Affairs, my state's Attorney General and that I would either start a class action or join one. I then did file complaints with the BBB and Consumer Affairs but I also wrote a letter to Samsung Electronics America and told them how unhappy that I was to pay $2000 for a TV that they KNOW is defective and that they needed to stand behind their product and fix the TVs for their consumers or risk another lawsuit. To my surprise I received an email from Samsung stating that they would fix my TV free of charge, no labor or part cost to me at all! I was contacted by a local representative who came out and in less than an hour had my TV fixed! He told me that Samsung is keeping him busy, that basically all his service calls were on Samsung TVs and they are all having the same problem. I asked him if the power supply that he was putting in my TV was the same power supply that had originally came with the set and he said no, that this is a totally different, improved supply. I told him that I had read that people were just replacing the two bulging capacitors and that they said that fixed their problem and he said that he didn't know if the capacitors were the problem or something else that was causing those capacitors to bulge. So everyone that thinks that they have fixed their problem may just have put a band-aid on it and could have the same problem in a year or so. My advice to everyone that is having the problem with their Samsung TV is to do what I did, write, complain, call and you may get the same results that I did. Samsung needs to give all their consumers the quality product that we paid for. Good Luck Everyone!:D
 
SJetski71 said:
That's not the entire picture, when purchased in bulk they cost a lot more than a buck, and to those pesky bean counters it means everything, which is a part of the problem here. They should have used known good parts and just pass the cost onto us.

The other part of the problem as mentioned previously is the way samsung reacted, they should have treated their customers better.
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That's true it's just that a capacitor in electronics is just so... fundamental to the operation of the device. Cutting costs on it just seems like... Firestone Tires:

http://en.wikipedia.org/wiki/Firest...ompany#Firestone_500_tread_separation_problem
 
SJetski71 said:
That's not the entire picture, when purchased in bulk they cost a lot more than a buck, and to those pesky bean counters it means everything, which is a part of the problem here. They should have used known good parts and just pass the cost onto us.

The other part of the problem as mentioned previously is the way samsung reacted, they should have treated their customers better.
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In bulk they cost much less then a buck. Probably a few cents each. I think Acer used to have the same problems with their monitors.
 
TomGreen321 said:
In bulk they cost much less then a buck. Probably a few cents each. I think Acer used to have the same problems with their monitors.
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I meant the cost of the amount of capacitors to complete a weeks or months worth of TV's, but yea, individually they must be cheap especially with samsung's buying/negotiating power.

I think bad caps are a bigger problem in many different monitors and displays, beyond even acer and samsung. Samsung's problem (and i guess acer's) was that the caps were giving out in under a year's time, and they reacted poorly to it. But how about the other displays who's capacitors gave out in 2 or 3 years, which still isn't good enough imho, ebay and craigslist is filled with them.
 
Sorry to bump this thread, but I just received an e-mail from what I think is Samsung Support with the title line "170. Notice of Class Action Settlement". It says that we may be eligible for a free repair or reimbursement for repair costs already paid for our DLP TV. I don't remember giving my e-mail, but I may have forgotten since it was a long while ago. Anyway, I did a quick search for the class action lawsuit and came up with a few hits about a lawsuit (this thread among them). One search result was about a class action lawsuit for Samsung LCD TVs that would not turn on among other things, which is an occasional problem with our DLP.

I was just wondering if anyone else has gotten this e-mail or if it's some sort of scam.
 
Electrolytic capacitors should NEVER be used in quality electronics, but so many manufacturers still do. Ceramic is the way to go.
 
NobleX13 said:
Electrolytic capacitors should NEVER be used in quality electronics, but so many manufacturers still do. Ceramic is the way to go.
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Perhaps a wee bit of an over generalization ... Ceramics are fine ... until you need to design a 50 watt power supply with a 17 millisecond hold-up time ... They just don't make ceramics with high voltage and capacitance ...
 
GriMReapeRAK said:
Sorry to bump this thread, but I just received an e-mail from what I think is Samsung Support with the title line "170. Notice of Class Action Settlement". It says that we may be eligible for a free repair or reimbursement for repair costs already paid for our DLP TV. I don't remember giving my e-mail, but I may have forgotten since it was a long while ago. Anyway, I did a quick search for the class action lawsuit and came up with a few hits about a lawsuit (this thread among them). One search result was about a class action lawsuit for Samsung LCD TVs that would not turn on among other things, which is an occasional problem with our DLP.

I was just wondering if anyone else has gotten this e-mail or if it's some sort of scam.
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I just received this email yesterday. It looks legit, they had my serial number, which I registered on Samsung a few years back. So unless their database was compromise I don't think it's a scam

My DLP is 4 years old and I haven't had a problem with it yet.
 
Pieded said:
I just received this email yesterday. It looks legit, they had my serial number, which I registered on Samsung a few years back. So unless their database was compromise I don't think it's a scam

My DLP is 4 years old and I haven't had a problem with it yet.
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It looks like this is only DLPs, so far. I bought and registered my LCD TV 2 years ago, and I have not recieved the email you guys are talking about.

Dave
 
SJetski71 said:
That's not the entire picture, when purchased in bulk they cost a lot more than a buck, and to those pesky bean counters it means everything, which is a part of the problem here. They should have used known good parts and just pass the cost onto us.

The other part of the problem as mentioned previously is the way samsung reacted, they should have treated their customers better.
Click to expand...

Um, usually when bought in bulk they cost alot less...
 
That sucks, I hope their PC monitors dont have the same fate cause I recently bought a PX2370.
 
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