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RMA with EVGA

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xellos2099alpha

[H]ard|Gawd
Joined
Nov 16, 2008
Messages
1,733
My old gtx275 keep on getting overheated and evga approved the RMA. The question is, what would be the ideal way to ship the card? Thw picture they show that just wrap the card with something and put it in a box with 2 inch clearance. I still have the original box but that might be expensive to ship.
 
only ship the bare card without any packaging (which means no to the original box and hard plastic that was in the box)

i'd bubble wrap, then fill with peanuts and those filler air-bags, as needed.

in fact, i'm RMAing my EVGA X58 board right now and that's how i packaged mine.

i'm shipping via USPS Priority Mail (which is not recommended), but i've had good experience with USPS not losing my packages and i've packaged everything pretty securely. priority mail is so much cheaper than UPS or Fedex's options
 
Anti-static bag, and fill up the box with packing peanuts, newspapers, w/e has always worked for me. I've shipped using medium flat rate and regional rate box a priority, and have had no trouble. Using those boxes usually only ends up with ~0.5 in clearance on the thin sides, and 1 in clearance front to back.
 
put it in the anti static bag. if it did not come with one then I would put in the hard plastic that was inside the original evga box. then either way I would just crumple up some newspaper surrounding it inside a card board box that's not much bigger. of course if using anti static bag then use more newspaper in box and I even just wrap a little directly little around around the card itself for padding. to be clear that is wrapping it on the outside of the anti static bag. lol
 
was just digging through my emails
they have pictures of what you should do in the RMA auth email they send you

edit: you've already seen this... whoops.

3288e8c4e4754b48b208ca6278343575


i mean...you should just follow their example. i don't see any reason to deviate from it.
 
i have had to rma 3 cards to EVGA, all 3 times i used the original box with the plastic holder. never had a problem.
 
brian770 said:
i have had to rma 3 cards to EVGA, all 3 times i used the original box with the plastic holder. never had a problem.
Click to expand...

Same here, shipping cost has never been an issue, make sure you are getting the package insured also.

In my opinion the important thing is making sure the card is secure in the package so it the only way it could be damaged in shipping is if the box was crushed.
 
ok, I will try to find a anti static bag big enough then. Another thing, with the card so old, will they send replacement or another card to me?
 
hmm out of static bag, would using bubble wrap on the bag and the newpaper and then box it be acceptable? And would ups be cheaper or fedex?
 
xellos2099alpha said:
hmm out of static bag, would using bubble wrap on the bag and the newpaper and then box it be acceptable? And would ups be cheaper or fedex?
Click to expand...

xfx said to wrap it in a brown paper bag if a anti static bag was not available. I read that from xfx rma instructions.
 
I just sent in a gtx260 a couple months ago and they sent me a brand new one back so you never know what they'll have in stock there haha.
 
About a year back I RMA'd a gtx260 and shipped it back in the original packaging + the outer UPS box. Got a gtx460 as the replacement. If I had known, at the time I wouldn't have bought my new gtx560ti.
 
You can send the RMA back in any type of packaging you wish.
Honestly there is no good or bad way.

One good practice is to take pictures of the RMA with a good camera and time stamp, showing there was no damage when you sent it.

I usually first place a GPU in an anti-static bag and then in the original retail shipping box I received it in, then a sturdy cardboard carton.

USPS is a fine way to ship. Priority is fast and way cheaper than either UPS or FedEx.
 
magoo said:
You can send the RMA back in any type of packaging you wish.
Honestly there is no good or bad way.
Click to expand...

There are plenty of bad ways to sent computer hardware. I've seen a motherboard shipped with one layer of bubble wrap inside a USPS Priority Mail envelope...
 
ocellaris said:
There are plenty of bad ways to sent computer hardware. I've seen a motherboard shipped with one layer of bubble wrap inside a USPS Priority Mail envelope...
Click to expand...

I imply a modicum of common sense...........if people don't have any, I can't help it.

Like I said.....wrap it up in something and put it in a stout packing carton.:D
 
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