Returning DELL monitors. Restock fee?

[Jim Gravina]

I know in their return policy they charge a restocking fee if you return a monitor. However, if you argue that it didn't have good viewing angle, poor color, etc. Will they still charge the restock fee? I know several people have returned monitors, just wondering if they were able to get out of the restock fee.

Thanks

 

[philjohn]

What country are you in? I know in certain territories Dell operate a "total satisfaction guarantee" that should preclude you from paying any restoking fee. I know that in the UK they didn't charge me anything when I returned a 2408 due to the numerous issues I suffered (not just the input lag, I had very uneeven colour on the panel), part of that is required under the UK Distance Selling Regulations, but they pay the return fee as well, which isn't legally required.

 

[taylorwilsdon]

Why not just ask Dell? And no, that argument won't fly... they advertise what the viewing angle is and generally they don't take no-fee returns unless its defective.

 

[Jim Gravina]

What country are you in? I know in certain territories Dell operate a "total satisfaction guarantee" that should preclude you from paying any restoking fee. I know that in the UK they didn't charge me anything when I returned a 2408 due to the numerous issues I suffered (not just the input lag, I had very uneeven colour on the panel), part of that is required under the UK Distance Selling Regulations, but they pay the return fee as well, which isn't legally required.

Im in the US. How bad was the unevenness on your panel? And how long ago was this because i head they just recently had a revision on the 2408 to fix problems.

Thanks

 

[rpc180]

I had a return on two monitors too - actually because of poor viewing angles while in portrait mode (was a TN panel). I didn't think it'd be that devastatingly bad, like +/- 10 degrees off center and there was awful color shift. Anyway- they took back the return but I exchanged for a different monitor pair. I believe they were covered under total satisfaction guarantee or premium warranty support or something equivalent.