GotNoRice
[H]F Junkie
- Joined
- Jul 11, 2001
- Messages
- 11,962
I was on Comcast Residential a few years back with a Motorola SB5100 modem that I purchased myself.
When I switched to business, they moved me to an SMCD3G-CCR combo unit. That's where the problem occurred.
The tech, for some reason that is beyond my understanding, never gave us the power pack for the SMCD3G-CCR. He simply plugged the existing power pack that I had for my SB5100 into the SMCD3G-CCR. Apparently it's compatible. I didn't notice this until after the tech had already left, and my calls to Comcast about this were basically ignored (they don't really seem to care much unless something is actually "broken"). Time went on, and I got busy with other stuff and didn't continue to pursue the issue.
Fast forward to now. I just replaced the SMCD3G-CCR with a Motorola SB6121 that I bought myself. In the process of getting the SMCD3G-CCR ready to take back to Comcast, I remembered the power pack issue (I had pretty much forgotten about it over time).
I'd like to keep the power pack for the SB5100 so that I could sell it on eBay or something while it still has some value to it. That would mean returning the SMCD3G-CCR to Comcast without a powerpack though.
Even though this is 100% their fault for not giving me the power pack for the SMCD3G-CCR in the first place, I still feel like I'm going to run into trouble turning this in without a power pack.
What do you all think? Any experiences with something like this?
When I switched to business, they moved me to an SMCD3G-CCR combo unit. That's where the problem occurred.
The tech, for some reason that is beyond my understanding, never gave us the power pack for the SMCD3G-CCR. He simply plugged the existing power pack that I had for my SB5100 into the SMCD3G-CCR. Apparently it's compatible. I didn't notice this until after the tech had already left, and my calls to Comcast about this were basically ignored (they don't really seem to care much unless something is actually "broken"). Time went on, and I got busy with other stuff and didn't continue to pursue the issue.
Fast forward to now. I just replaced the SMCD3G-CCR with a Motorola SB6121 that I bought myself. In the process of getting the SMCD3G-CCR ready to take back to Comcast, I remembered the power pack issue (I had pretty much forgotten about it over time).
I'd like to keep the power pack for the SB5100 so that I could sell it on eBay or something while it still has some value to it. That would mean returning the SMCD3G-CCR to Comcast without a powerpack though.
Even though this is 100% their fault for not giving me the power pack for the SMCD3G-CCR in the first place, I still feel like I'm going to run into trouble turning this in without a power pack.
What do you all think? Any experiences with something like this?