return to newegg for credit?

[MadJuggla9]

Basically I bit on a cheap case at newegg and got what I paid for .... and a little less. I don't think it was damaged by shipping in any way because the box is fine that it was packaged in.

It had 13 broken plastic peices on the front, about 5 of which had fell off immediately as the front of the case nearly fell off after taking the styrofoam off. 2 of the post had completely stayed attach to the case with the screws showing weak plastic. Every screwhole in the this case was stripped, not totally, the threads held, but nothing would be tight. The HD rack was not parallell to the structure of the case. no power LED. proprietary/PITA back IO plate. The metal made 1/8th inch look like rocket launcher station material.

Basically I want to return this for credit on a better case, but i only see 2 options:
1) Cash refund requiring 20% restocking fee.I'd also have to ship the whole case back to Cali. They even charged me sales tax bc they have another store 2hrs away in my state (which I was expecting the products from).

2) exchange for exact same model.

Can I not just use it for credit on an immediate purchase? I also had a wrong shipment from SVC this week that took 1.5 weeks to arrive at over the shipping rate that it estimated. 10 bucks for 6 dollars worth of cathodes.

Pics:

 

[J Macker]

that's rough.
They should cover shipping, so I'd try to get a replacement.
keep the pictures just in case. Perhaps if the replacement is bad too, then they may be able to give you store credit for a different case

 

[TechLarry]

That's a squish job if I ever saw one.

Boxes are resilient. Metal ain't.

-Larry

 

[superkdogg]

I'd call customer service. There are policies in place, but then there is what really happens. If you call and are patient and sound like a nice guy, you can probably get a credit on your account at least. I've never had an undesirable result from newegg on customer service. This case is especially good for you, since it sure looks like the carrier damaged it. Newegg can probably take your junk case and claim the insurance and send you a new one or credit you since they're getting their money back anyway.

 

[Xilikon]

That's a squish job if I ever saw one.

Boxes are resilient. Metal ain't.

-Larry

Yes, looks like the side of the box hit a corner and bounced back.

 

[professor]

DISPUTE CHARGEBACK

This is a joke! If a company sent something like that to me I would demand an immediate shipment/replacement, and tell them to p/u the damaged one. if they gave any hesitation I would call my AMex up and compain and have those pics. Newegg can't go dicking customers around with shoddy shipping/packing services that allow this to happen. I realize that there is always a percentage of damage especially when they ship out XXX packages a day.


DISPUTE

 

[krameriffic]

The last time I got something that was screwed up on arrival (a mousepad) they gave me the credit on the site and didn't even require me to return the pad. Just try emailing their customer service and hope you get a good rep who will do something like that for you.