Replacement options for NEC 20WMGX2?

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1388-2/HB

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Jan 26, 2007
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Share in my tale of woe. I researched for several weeks before deciding upon and purchasing an NEC 20WMGX2. It's for work (web/app dev, photoshop, no gaming). For this purpose it's a fantastic monitor, IMO - for the past 2 years or so, I've been very, very happy with it.

Until this morning. When I arrived to work and turned it on, I was presented with no fewer than 6 clearly identifiable clusters of dead (black) pixels scattered about the panel. And in addition to the clusters, there is a strange "arc" of dead pixels measuring almost an inch long; it looks like a hair trapped under the surface (rest assured, it's not a hair). This all sprang up almost literally overnight - just 2 days ago, the panel was in perfect shape. Over the weekend, it hadn't even been turned on.

I ran the gauntlet of flashing-color pixel programs and performed various pressure applying techniques. Didn't help.

The 20WMGX2 is now out of production, but given I love(d) this monitor, can anyone advise on a similar one to replace it with? E.g., an IPS panel / glossy / very good color repro / sub $1k USD price tag?

And as an aside, any ideas on what causes this to happen? Two things surprised me: the suddenness and severity of the dead pixels - I went from zero on Friday to lots on Monday. The other surprise is that after just 2 years (if that), I'm already looking at replacing a $650 monitor. :eek:
 
NEC has 3 year warranty on that monitor (parts AND labor). Have you called them to see what they will do?
 
I feel for you, the 20wmgx2 is the best technology purchase I have ever made. The monitor is absolutely great. Look at the harzo monitors if you want a newer in production IPS panel.
 
being you don't game then the only option would no problems is the nec 2490wuxi?
Sips panel. Right now there is no other replacement with low response and gloss!
 
abcdelight said:
Let us know what happens.
Click to expand...
I called and happily did not receive any deflecting lip service re: "acceptable pixel defects" or anything of that sort. I was assured that the monitor has a 3 year warranty therefore I'm to ship the monitor to a service center, where it will either be repaired or replaced entirely.

As an aside, the best replacement they can offer is a refurb; understandable since the model is no longer produced. If they can return my viewing experience to the pixel-pristine one I'd grown accustomed to, I don't particularly care how they do it.

I'll report what I end up with.
 
I sent my 20wmgx2 in a couple of months ago. I was having an image retention. They happily repaired the monitor. the invoice didnt say exactly what they did but it said they replaced some parts. It only took them 2 days after they received to have it out the door on the way to me. I am very impressed with NEC service.
 
anyone with this monitor ever had there panel replaced and if they did was it an as-ips panel
 
NEC's service is awesome I can vouch for that! I'm the happy owner of two 20WMGX2's that I picked up last year for 200 each. They were both refurbs but NEC manufacturer refurbs are superb. Neither had dead pixels or backlight bleed. +1 for the best purchase ever. I'd be happy if I paid 500 each.
 
Well today I received a replacement monitor from NEC. It's a refub unit, it's panel is gorgeous in respects to color & bleed, unfortunately it does have a limited number of sub-pixel defects; a few are are stuck and a few are dead.

I could play the uptight/perfectionist customer and attempt to lotto the warranty system until I got a perfect one; OTOH I'm willing to give NEC the benefit of the doubt and assume this was issued in good faith as the best they can do, given the model's discontinued.

After using a mid-range Acer for a couple weeks I can appreciate a 20WMGX2 even with a few bad pix.
 
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