Some users have recently had their accounts hijacked. It seems that the now defunct EVGA forums might have compromised your password there and seems many are using the same PW here. We would suggest you UPDATE YOUR PASSWORD and TURN ON 2FA for your account here to further secure it. None of the compromised accounts had 2FA turned on.
Once you have enabled 2FA, your account will be updated soon to show a badge, letting other members know that you use 2FA to protect your account. This should be beneficial for everyone that uses FSFT.
The whole situation would drive me nuts and I would contact the vendor and demand a refund or replacement card.
Not impressed with XFX.
I have read about many problems with XFX video cards and I have never seen any community message board participation from XFX.
They make some goodd looking video cards but seems like they don't have good customer service based on what I have read so I don't blame you on giving up on them.