Reasonable Resolution Period?

Discussion in 'Tips/Tricks & Trolls' started by runeofearth, Jan 26, 2019.

  1. runeofearth

    runeofearth Gawd

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    I purchased multiple items from a seller here about a month ago. One of the 1 items had some issues and 1 is unusable. I supplied supporting evidence to seller. Seller offered replacement for problematic item and refund for the defective item. It has been a month since the replacement/refund offer...no tracking, no refund...

    Seller did mention it would take time for RMA replacement, but it has been 1.5 month from purchase, and 1 month since settlement agreement.

    Doesn't seem like a bad guy, just not sure how long I should wait before I should be concerned.
    What is the appropriate way to handle this?
     
  2. SticKx911

    SticKx911 2[H]4U

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    Did you already ship back the bad ones?
     
  3. runeofearth

    runeofearth Gawd

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    I asked seller to confirm return address for return but seller said to keep it.
     
  4. SticKx911

    SticKx911 2[H]4U

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    I'd just escalate to paypal dispute. I'm assuming you've sent a few "what's the status?" messages. So I'm pretty sure they've had enough time to at the very least lead you on a little further.
     
  5. DPOSCORP

    DPOSCORP [H]ardForum Junkie

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    Its all about communication, so before you escalate, tell us if he has been talking to you; if so, how long is the delay between responses.
    He may just be waiting for a RMA like he said..........most of us know that takes weeks.

    If he is still answering you, discuss with him how long its been since the original deal, and see if there is another way to make this right, since a good amount of time has passed.


    Now, if he had great communication before, and then stopped answering you, then opening a dispute might get his attention if he is ignoring you, but if that is not the case, then you two need to talk about another way to make things right for you.

    Give us a bit more info, since you mentioned a RMA was discussed and he doesnt seem like a bad guy; let us know.

    Worse comes to worse, send everything back for a refund, but again, you need him to confirm his address.
     
  6. Gillbot

    Gillbot [H]ardness Supreme

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    This
     
  7. bigddybn

    bigddybn [H]ardness Supreme

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    If he is still communicating then I'd hold off on a dispute for now. RMAs take time and if you agreed to go that route you need to let it play out. Just make sure you keep an eye on time limits for opening disputes.

    If he isn't communicating then open than dispute yesterday. A seller who doesn't communicate is always grounds for a PP dispute.
     
    SticKx911 likes this.
  8. runeofearth

    runeofearth Gawd

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    At no point did seller stop communication, it's just that seller mentioned the refund twice but did not.

    But good news is I took the advice from the thread and tried asking for a status update. Seller promptly replied and issued the refund. So looks like its a matter of waiting for the RMA now. I'm glad I didn't jump the gun, and asked for advice.

    Thank you everyone, I'll keep patient and maintain lines of communication.
     
  9. ssnyder28

    ssnyder28 2[H]4U

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    Just note that some RMAs can take excessive amounts of time. I had an item that a seller had me send into the manufacturer for RMA and it took over 6 months for powercolor to get to the RMA and resolve it.
     
  10. Ragenrok

    Ragenrok 2[H]4U

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    Same, had Asus take 5 months for a motherboard rma lol