Razer SWTOR Mouse - bricked?

[minnus]

The mouse isn't recognized at all by windows Anyone have any suggestions on what to do?

 

[pclov3r]

RMA?

 

[minnus]

I've sent an email to Razer. I was hoping to avoid shipping costs though ~ if it can be fixed without Razer. Thought it was worth a shot to post.

Thanks though!

 

[Crazy Chuckster]

priority mail flat rate box. a little over 5 bucks to ship it back if u need too

 

[Filter]

did you download the razer synapse 2.0?

 

[minnus]

Yeah ~ shipping isn't too bad. I was just hoping to not increase the overall cost of the mouse.

Yes, I have installed synapse 2.0 - but it reports that it cannot find a synapse 2.0 enabled device.

Razer's first response was to install Synapse 2.0. Their second response was to upgrade the firmware if possible, which also did not work for me. If anyone is interested or runs into similar issues, the instructions I received are...

Try updating the firmware on the mouse. Please note, it is helpful if you have a second mouse connected during the firmware update as the mouse may be unresponsive during the updating procedure.

Download both firmware updaters at:

http://www.razersupport.com/index.php?_m=downloads&_a=view&parentcategoryid=224&pcid=209&nav=0,209

http://dl.dropbox.com/u/34382161/RazerSWTORDockFirmwareUpdater_v1.02.03.zip

http://dl.dropbox.com/u/34382161/RazerSWTORFirmwareUpdater_v1.02.09.zip

For the mouse.
1) Manually launch the Firmware update program.

2) Before clicking "Next", un-plug the mouse and hold down the Left click, Right click and Scroll buttons at the same time. Like this. http://dl.dropbox.com/u/34382161/Update pic.jpg


3) Now reconnect the mouse to the computer and after 5 seconds release the three buttons. Windows should detect a new USB device and the update should proceed.
*Should the firmware update fail, please exit the firmware updater and run the firmware updater again. If possible, you may want to try the firmware update on another system.


For the Dock.

Just like above for the mouse instead of pressing the top 3 mouse buttons. You are going to hold the pairing button on the base of the dock.

 

[minnus]

Shipped it to Razer for an RMA. I barely managed to fit it inside the flat-rate box thats ~$6. Hope it makes it there okay!

Thanks for the suggestions.

 

[CallMeCooper]

I just got done fighting with Razer about an RMA on my Razer Orochi. One of the side buttons doesn't work, it clicks but doesnt register and I need to press all 4 of the side buttons at the same time to enable the bluetooth pairing mode. And after about 20 emails back and forth, they tell me that if i dont have a proof of purchase or a serial number that I am not eligible for RMA.

1. It has a 2 year warranty.
2. The mouse hasn't even been out 2 years so it should automatically be eligible for warranty proof of purchase or not.
3. I have no serial number because Razer was smart enough to put it on the battery pull tab that eventually broke off because of use when taking the batteries out. (plastic paper tab)

I'm told that it's because they need proof it's an authentic product, because appearantly they have a problem with people making knock-offs.

I told them that I would ship it to them at my cost so they could see on the inside it was authentic, but that was to no avail.

That is THE LAST Razer product that I ever buy. I didn't even go into the problems I've had with their Lycosa keyboard and the Carcharias headphones. Call it bad luck if you must, but they have a serious QC problem. Either that or they just make gaudy, half-ass products that break very easily.

TL;DR:
Do not buy razer products.

 

[minnus]

I just got done fighting with Razer about an RMA on my Razer Orochi. One of the side buttons doesn't work, it clicks but doesnt register and I need to press all 4 of the side buttons at the same time to enable the bluetooth pairing mode. And after about 20 emails back and forth, they tell me that if i dont have a proof of purchase or a serial number that I am not eligible for RMA.

1. It has a 2 year warranty.
2. The mouse hasn't even been out 2 years so it should automatically be eligible for warranty proof of purchase or not.
3. I have no serial number because Razer was smart enough to put it on the battery pull tab that eventually broke off because of use when taking the batteries out. (plastic paper tab)

I'm told that it's because they need proof it's an authentic product, because appearantly they have a problem with people making knock-offs.

I told them that I would ship it to them at my cost so they could see on the inside it was authentic, but that was to no avail.

That is THE LAST Razer product that I ever buy. I didn't even go into the problems I've had with their Lycosa keyboard and the Carcharias headphones. Call it bad luck if you must, but they have a serious QC problem. Either that or they just make gaudy, half-ass products that break very easily.

TL;DR:
Do not buy razer products.

That is super screwed up. Did you supply a proof of purchase at least? The whole serial number on the tab thing is incredibly silly (a quick google found someone else with the same issue, since they disposed of the tab thinking it was packaging).

 

[F33L]

I just got done fighting with Razer about an RMA on my Razer Orochi. One of the side buttons doesn't work, it clicks but doesnt register and I need to press all 4 of the side buttons at the same time to enable the bluetooth pairing mode. And after about 20 emails back and forth, they tell me that if i dont have a proof of purchase or a serial number that I am not eligible for RMA.

1. It has a 2 year warranty.
2. The mouse hasn't even been out 2 years so it should automatically be eligible for warranty proof of purchase or not.
3. I have no serial number because Razer was smart enough to put it on the battery pull tab that eventually broke off because of use when taking the batteries out. (plastic paper tab)

I'm told that it's because they need proof it's an authentic product, because appearantly they have a problem with people making knock-offs.

I told them that I would ship it to them at my cost so they could see on the inside it was authentic, but that was to no avail.

That is THE LAST Razer product that I ever buy. I didn't even go into the problems I've had with their Lycosa keyboard and the Carcharias headphones. Call it bad luck if you must, but they have a serious QC problem. Either that or they just make gaudy, half-ass products that break very easily.

TL;DR:
Do not buy razer products.

had the same problem with my razer deathadder, after 30 mails and NOTE they did 1 reply per 24 hours, i managed to rma with my shipping costs ofc.. they gave me a hard time which is why i am not buying again from them, the mouse had all paperwork and serials in my case however still they were as***
the irony? the 2nd razer showed the same exact problem after about the same time.. of course i didnt bother to rma it ... (i bet i couldnt)

 

[CallMeCooper]

had the same problem with my razer deathadder, after 30 mails and NOTE they did 1 reply per 24 hours, i managed to rma with my shipping costs ofc.. they gave me a hard time which is why i am not buying again from them, the mouse had all paperwork and serials in my case however still they were as***
the irony? the 2nd razer showed the same exact problem after about the same time.. of course i didnt bother to rma it ... (i bet i couldnt)

Yeah, I know that I am not the only one. And it's really screwed up, because to be honest, I actually loved the Orochi mouse. As for the other products, I wrote them off as a lesson learned. I still use the mouse as a spare for my folding rig in my garage.

Other than that, I will NEVER buy a Razer product again, it's not worth the hassle, nor the price, and especially NOT the build quality/customer service. (only one response per 24hours is bullshit, especially since some of the responses are just automated messages.)