Razer copperhead help.

B

bandit390

[H]ard|Gawd
Joined
Dec 27, 2004
Messages
1,374
Every time I bring up my razer config menu. It states, " No mouse detected." " press ok to scan again etc.............".

But my mouse is plugged in and it works. Im not able to change settings/buttons/etc.

I tried uninstall/reinstall/etc, and I have he newest drivers. Also the mouse doesn't work at all in the ps2 port.

Help?
 
USB port

and if it is not USB 2.. forget 1000 hz setting.

as for the mouse. when you ihnstall it does it ask for install unsigned driver???
 
I unistalled again > reboot > plugged mouse in > found new hardware > installed software > mouse is able to move.

BUT

It still says "no mouse detected", so on in the menu config and still not able to make any changes. Also in device manager shouldn't it say razer mouse or whatever instead of the default.
 
i had the same problem. swapped usb ports with my usb keyboard and that worked. maybe this mouse is port picky and i've read it does not like usb hubs, so try different ports directly to your mb.
sp2 updates windows to usb 2.0 if you don't have that.
 
I have windows 64 with all updates.

I tried the other ps2 port. Same thing, won't pick up the mouse at all.

I emailed (since I couldn't find a number) razer about the issue. Hopefully I will get a response back today.
 
i didn't know the copperhead driver was X64 compatible??? :confused:
 
I've had the same problem. I usually have to unplug it, replug it, and restart. Happens maybe once a week. It's annoying. Razer is aware of the issue. It's not just you.
 
I got a general response back from razer stating, "Stop emailing us. We don't have time to read you're email, so heres automated generated response. You're business is not welcome."

Hello,

This product will not work on console game systems.

The Copperhead requires the following:

- USB 1.1 or 2.0
- Windows 2000/XP

Your customer number is

If you need further assistance, you can search our online self-help
knowledge portal or reach us online at http://razerzone.com Please
include all previous replies when/if responding to this message.

Best Regards,
James H. at Razer Technical Support
techsupport@razerzone.com
 
I had the same issue when trying to flash a different firmware when I first got the mouse. Make sure it's plugged into the same USB port you originally installed the mouse on. Also, you might want to contact andy@razerzone.com and sign up for the beta release firmwares an let him know what issues you might have.
 
bandit390 said:
I got a general response back from razer stating, "Stop emailing us. We don't have time to read you're email, so heres automated generated response. You're business is not welcome."

Hello,

This product will not work on console game systems.

The Copperhead requires the following:

- USB 1.1 or 2.0
- Windows 2000/XP

Your customer number is

If you need further assistance, you can search our online self-help
knowledge portal or reach us online at http://razerzone.com Please
include all previous replies when/if responding to this message.

Best Regards,
James H. at Razer Technical Support
techsupport@razerzone.com
Click to expand...


You have to be kidding right?
 
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