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Props to EVGA

S

Savoy

2[H]4U
Joined
Oct 1, 2005
Messages
2,500
I just wanted to let you guys know I recently over the last few days had my first ever RMA experience with EVGA.

While playing warhead saturday night I experienced, a few times, some screen corruption and arttificating and a total system lock up requiring a hard reboot. Well needless to say I assumed it was the video card going bad, although my temps were fine, this had been going on for a few days, I knew it's time might be up since I bough it way back in november of 06. Needless to say after the third system lock up I went to reboot and bang no video signal. After some testing I was 95% sure it was my card. So off I go at 2 am saturday night to call EVGA tech support to get some advice and to open an RMA ticket.

Spoke to one of the reps and he got me going very quickly. I explained to him I did not want to have a situation where I was out of my card for a week and a half or so, since I don't have another pci-e graphics card on hand. Which I figured through the standard RMA process it would wind up being. I offered to to overnight my card and have them over night me a new one asap at my own expense. He explained to me that I could sign up for their advanced RMA program which involves cross shipping even though I hadn't signed up for this program at the time of my registering the card almost 2 years ago. Well, needless to say, I was pretty pleased to see a one time fee of 30 bucks got me my new 8800gtx replacement shipped out on tuesday night and in my hands from CA to NY by wednesday afternoon. As soon as ups dropped off the card I popped it in my machine and off i went and have been gaming on it all night. So far so good.

In between saturday night and today I must have called EVGA at least a half dozen times for various reasons/questions and they were always polite, professional and on the ball.

So I know for alot of you guys, who have been using EVGA for years probably aren't suprsied to here this, but I thought I would share my experience for anyone who has never used EVGA or maybe was considering too but wasn't sure about their CS.

So in short I was and am very pleased with their level of service and will DEFINETLY be buying EVGA graphics for my up and coming CI7 build in the next 6 weeks or so. :)
 
well EVGA already got the cost of the card out of you and now they have $30 more that more than covered the cost of them shipping you a replacement card that was under warranty. EVGA just made more money off of you. lol. also you paid a chunk of money just to ship to them quickly didnt you? I really dont see what EVGA did that was so great and now you have spent even more money just to remain status quo.:confused:
 
cannondale06 said:
well EVGA already got the cost of the card out of you and now they have $30 more that more than covered the cost of them shipping you a replacement card that was under warranty. EVGA just made more money off of you. lol. also you paid a chunk of money just to ship to them quickly didnt you? I really dont see what EVGA did that was so great and now you have spent even more money just to remain status quo.:confused:
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If he had to money to buy a 8800 gtx at launch, I don't think he would mind paying $30 to get it back faster.
 
somenobody said:
If he had to money to buy a 8800 gtx at launch, I don't think he would mind paying $30 to get it back faster.
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plus the cost of shipping it to EVGA too. he acts like EVGA did something special when all they did was actually make more money off of him...
 
Umm I dont think you guys understand I was prepared to spend money on fedex over night shippping too and from each way to make the turn around time as short as possible. That would have ran me approx 50-60 dollars. Instead I paid evga 30 dollars and they overnighted me the new card and sent me a prepaid ups ground to send them back the bad one. Where or how did I not spend less this way? Does it make more sense now?

I spent 30 bucks instead of 60 and got my card just as fast. Oh and I didn't mind paying the 30 bucks and yes I bought the card orignally at launch and paid 600.00 plus over night fedex from the egg back on nov 8th 2006.
 
Savoy said:
Umm I dont think you guys understand I was prepared to spend money on fedex over night shippping too and from each way to make the turn around time as short as possible. That would have ran me approx 50-60 dollars. Instead I paid evga 30 dollars and they overnighted me the new card and sent me a prepaid ups ground to send them back the bad one. Where or how did I not spend less this way? Does it make more sense now?

I spent 30 bucks instead of 60 and got my card just as fast. Oh and I didn't mind paying the 30 bucks and yes I bought the card orignally at launch and paid 600.00 plus over night fedex from the egg back on nov 8th 2006.
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so the moral of the story is that you dont mind spending or even wasting money to keep your video card going and EVGA made even more money on the $600+ video card they sold you two years ago. :D

I still dont see the point of your "Props to EVGA" thread because EVGA didnt do anything special. ;)
 
cannondale06 said:
so the moral of the story is that you dont mind spending or even wasting money to keep your video card going and EVGA made even more money on the $600+ video card they sold you two years ago. :D

I still dont see the point of your "Props to EVGA" thread because EVGA didnt do anything special. ;)
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My friend, I never said they did anything SPECIAL. All I was doing was relaying my experience for others who have never had an RMA experience with evga. That being said, yes, I am happy with the service I recieved.

How did they make more money on me exactly? I spent 30 bucks and that included me getting my card overnighted to me and pre paid shipping back to them. If I had overnighted my card to them and paid to have it overnighted back on my dime would that not have cost me more than 30 dollars? Also I don't know what they pay for their bulk rate shipping but I highly doubt they profitted much from my 30 dollars. What do you think it cost them to overnight me my card and have the defective one returned back to them? Has to be close to the 30 dollars imo give or take a few bucks. So wheres the problem?
 
Savoy said:
My friend, I never said they did anything SPECIAL. All I was doing was relaying my experience for others who have never had an RMA experience with evga. That being said, yes, I am happy with the service I recieved.

How did they make more money on me exactly? I spent 30 bucks and that included me getting my card overnighted to me and pre paid shipping back to them. If I had overnighted my card to them and paid to have it overnighted back on my dime would that not have cost me more than 30 dollars? Also I don't know what they pay for their bulk rate shipping but I highly doubt they profitted much from my 30 dollars. What do you think it cost them to overnight me my card and have it returned back them? Has to be close to the 30 dollars imo give or take a few bucks. So wheres the problem?
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so the 30 bucks included both ways? my bad I thought you paid out of your pocket to ship it and then paid them 30 bucks to ship it back. yeah with the cost of speedy shipping it would be pretty hard to profit off that considering it was both ways. :cool:
 
cannondale06 said:
so the 30 bucks included both ways? my bad I thought you paid out of your pocket to ship it and then paid them 30 bucks to ship it back. yeah with the cost of speedy shipping it would be pretty hard to profit off that considering it was both ways. :cool:
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Yes included both ways. :)
 
All EAR(Advanced RMAs) with the exception of the cheapest (standard) come with a prepaid ground label inside the box.
 
EVGA is one of the best companies I've dealt with when it comes to RMAs. My last 10 video cards have been EVGA and I don't see myself switching brands any time soon.
 
this is slightly off topic, but Sapphire has really shitty support for RMA. They want me to pay $50 shipping so they can send my card to hong kong for inspection, and they don't even guarantee that they will replace it.

$50 shipping? forget it, might as well jsut buy a new card. I won't buy another Sapphire card again.
 
This really doesnt sound like good customer service to me. Last time I had to RMA something it was a TV from dell. They sent me a replacement in advance, didnt require a credit card to secure the RMA with, and included a return label for shipping. So all it cost me was about 20 minutes on the phone with them. Dell even called me and scheduled the UPS pickup for me.

Good customer service is free and prompt.
 
Same deal when my 680i took a dump. they shipped me my new board free of charge, and all i had to do was put the included label on it and send it back. The EAR is definately worth it if you dont have a backup card.
 
I had my 2407wfp rma'd twice in the first year I owned it. So I am very aware of dell's rma/crossship policy. However evga is nowhere near the size of dell, so I understand they can't afford the potential liability.

One thing to note, evga's reps are all clear speaking and clearly american. No accents thzt you can't understand or reps named raj calling themselves roger making believe they are eating a burger and fries while talking to you from india.
 
Savoy said:
I had my 2407wfp rma'd twice in the first year I owned it. So I am very aware of dell's rma/crossship policy. However evga is nowhere near the size of dell, so I understand they can't afford the potential liability.

One thing to note, evga's reps are all clear speaking and clearly american. No accents thzt you can't understand or reps named raj calling themselves roger making believe they are eating a burger and fries while talking to you from india.
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Aww, cmon.. I love those guys, they're so easy to confuse :rolleyes:
 
Glad to know that EVGA are straight-shooters, I just bought one of the "last-stock" 8800 Ultras from them off of Newegg for $200.

Now to get a better mobo/processor :p
 
Do you guys understand that EVGA already offers a lifetime warranty on all their products which automatically gives them HUGE props?
 
spenny2112 said:
Do you guys understand that EVGA already offers a lifetime warranty on all their products which automatically gives them HUGE props?
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For the sake of avoiding an argument, lets say that the majority are lifetime as some parts are 2 year warrantied.
 
spenny2112 said:
Do you guys understand that EVGA already offers a lifetime warranty on all their products which automatically gives them HUGE props?
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well you are wrong because about half of EVGAs cards only have a 1 year warranty.

RussianHAXOR said:
For the sake of avoiding an argument, lets say that the majority are lifetime as some parts are 2 year warrantied.
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well they are 1 year warranties but they go to 2 years if you register the card.
 
cannondale06 said:
wow you are really clueless. about half of EVGAs cards only have a 1 year warranty.

well they are 1 year warranties but they go to 2 years if you register the card.
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Correct, both are limited warranties as in order to get a lifetime you too need to register. Therefore they are considered 2 years and lifetime... or if you go by unregistered then they would both be one year warranties. ;)
 
RussianHAXOR said:
Correct, both are limited warranties as in order to get a lifetime you too need to register. Therefore they are considered 2 years and lifetime... or if you go by unregistered then they would both be one year warranties. ;)
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All I am trying to say is the fact that EVGA has offers lifetime warranties w/ registration on a fairly large number of their products automatically makes them superior to many other manufacturers in my book.
 
spenny2112 said:
All I am trying to say is the fact that EVGA has offers lifetime warranties w/ registration on a fairly large number of their products automatically makes them superior to many other manufacturers in my book.
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thats NOT what you originally said.


spenny2112 said:
Do you guys understand that EVGA already offers a lifetime warranty on all their products which automatically gives them HUGE props?
Click to expand...
 
spenny2112 said:
All I am trying to say is the fact that EVGA has offers lifetime warranties w/ registration on a fairly large number of their products automatically makes them superior to many other manufacturers in my book.
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Yeah, its perfectly understandable. I think that some people will just take issue with the absoluteness of that statement. Simply put, most of the new highend cards EVGA has are lifetime. If you go for older tech you're probably going to end up with a 2 year warranty. The majority of EVGA's product line consists of lifetime products though. :)
 
spenny2112 said:
Cannondale, relax...
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I am relaxed. You are now saying something different instead of just saying oops you were wrong or mistaken about what you first said. It just bothers me when people say that EVGA has a lifetime warranty on all their products when in fact they dont. ;)

RamonGTP said:
No shit... I think he needs to get laid or a hug or something.
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And exactly how am I overreacting? He is the one that incorrectly said that ALL EVGA products have a lifetime warranty and now he is acting like he didnt say that. I am not upset and Im just simply saying that he was wrong and its ok to admit it. ;)
 
I think EVGAs RMA performance is spotty. As a former EVGA homer I bought everything they sold. In some cases paying a few more bucks over the competition. Of my 3 RMAs, one was great, one was ok and one was horrible. The last one, horrible, it took over a month to finally get it right. Mailed card, lost in EVGA warehouse, finally processed, sent defective RMA replacement, one week to get new RMA, returned defective replacement, over a week goes by, processed, mailed second replacement, end of story.
 
all the video cards i have bought since the ati 9800 pro was current until 3 months ago were evga. so thats 2 or 3 68xx, 2 78xx, 4 79xx, 5 88xx, 4 98xx. not counting the cards i bought for my kids machine and the various htpc around here. the few i rma'd were always quick. i dont think i ever talked to a rep. just filled out the form "my card is broke" got an rma #, then shipped and received. since the ear (almost 2 years now) for $16 at registration you get a new (i hear now sometimes you get refurb) piece shiped to you overnight with a shipping label for your broken piece included. i had to use that for 1 broken 680i, and 1 broken 780i, both times had new retail package in my hands within 3 days of first requesting an rma#. when evga swapped all the 680i ar for free 680i a1 (which probably made xfx and bfg have fucking nightmares), they shipped mine overnight for free, also. thats customer service.
 
I just RMA'd a card to VisionTek...my very first RMA experience with any company. I am hoping my outcome will be painless.
 
The EVGA 8600GT I put in my wife's Christmas machine worked for a few hours and shat the bed, confirmed by putting my old 8800GTX in to temporarily replace it. I submitted an EAR 2nd day RMA from them when they opened back up after the holidays, and I didn't get a working replacement of equal performance for nearly 2 months. After a few weeks of waiting for the EAR to be processed and hours on the phone with EVGA, I finally made progress by emailing the head of marketing. I ended up getting the RMA sent out within a few days and it was shipped overnight.

My replacement was an 8500GT 512MB with no return shipping label.:rolleyes: So, it took another week to get a replacement of equal specs (8600GT) and in the end I was one shipping label short. By this time I was getting emails warning me of the pending charge to my credit card if I didn't send back the card that had no return label, which I was already trying to get back. After more phone calls I ended up getting it straightened out in mid-February.

About 5 weeks ago I submitted an RMA on my 8800GTX that was finally shitting the bed, via nvlldmkm.sys BSOD and driver failures in Vista. After narrowing it down to the card after countless driver trials and a fresh installation of Vista, I bought the 2nd day EAR. After 2 weeks I get my replacement, which has a screw from the card rolling around in the shell, a small crack in the fan shroud, and deep scratches on the shroud. I submitted pictures of the damage and for a replacement of the replacement because I wanted a card in similar condition...

It took a week to get it approved. After emailing the director of marketing, it was approved instantly. I was promised by an RMA "specialist" that I'd get the replacement by Friday, and on Monday it arrived... with similar cosmetic defects. I just said "fuck it" and sold it for practically nothing to a friend. Finally EVGA free, minus my wife's 8600GT, which only sees Vista Aero as its main load. Hopefully that is such a small stress that it lasts a few years.

By contrast, my Radeon 7200 is still chugging away in my garage machine. Yes, 7 years later the only ATi card I've owned still runs without a hitch, in a garage, sometimes in up to 100F ambient temps. Hopefully my 4870x2 will last that long.
 
You call this good service!!?!???!?

I bought a Hitachi monitor LCD 5 years ago, when I first got it I thought the color is a little off and called egg, egg says I have to call Hitachi. Once I called Hitachi, they say LCD color might indeed be different from CRT, which was what I had then. However, since he cannot see it, guess what he tell me? He told me he will OVERNIGHT me another one for FREE, just so I can compare them and make sure the one I have is not defective and then I can return the one I don't like, with a prepaid slip they mailed to me! I got another LCD next day and a slip two days after.

This is what I call GOOD service. If Hitachi still in market, I doubt I will buy any other brand.
 
spenny2112 said:
All I am trying to say is the fact that EVGA has offers lifetime warranties w/ registration on a fairly large number of their products automatically makes them superior to many other manufacturers in my book.
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They're not superior to anyone just because they have a lifetime warranty. In this paticular example the card failed. The manufacturer is poor if the product fails.

Asus and Msi only have a 3 year warranty, right. Well guess what? I've never had an Asus or MSI product fail on me. But people buy into this BS. They think ooh, lifetime warranty, it MUST be good. What an effen crock. Sorry, reminds me of all the trouble I had with BFG.
 
VorpalBFG said:
They're not superior to anyone just because they have a lifetime warranty. In this paticular example the card failed. The manufacturer is poor if the product fails.

Asus and Msi only have a 3 year warranty, right. Well guess what? I've never had an Asus or MSI product fail on me. But people buy into this BS. They think ooh, lifetime warranty, it MUST be good. What an effen crock. Sorry, reminds me of all the trouble I had with BFG.
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evga does not manufacture anything. they only sell stuff. and i think people like the lifetime warranty because they believe the card will eventually fail, and want to be covered. i dont think anyone associates the length of a warranty with the quality of the product. it just means that they will stand behind the product for a long long time. if your asus or msi board breaks after 3 years and 1 day, asus and msi will tell you to take a hike son, take a hike.
 
All my RMA experiences with EVGA have been very painless and I've always received a better card in return... I've also RMA'd cards to XFX and that was a horrible experience.
 
Know the difference between EVGA/XFX and the ATI partners?
Change your heatsink?
evga/xfx - still under warranty
ATI - go fuck yourself

Overclock your card?
evga/xfx - still under warranty
ATI - go fuck yourself

Seeing a pattern here? At least with evga and xfx they allow you to change coolers, overclock, etc, so unless you do something retarded like break the card while changing heatsinks, you are covered. Do ANYTHING but run your card at stock settings with stock heatsink on an ATI card and your warranty is voided.
 
vanilla_guerilla said:
evga does not manufacture anything. they only sell stuff. and i think people like the lifetime warranty because they believe the card will eventually fail, and want to be covered. i dont think anyone associates the length of a warranty with the quality of the product. it just means that they will stand behind the product for a long long time. if your asus or msi board breaks after 3 years and 1 day, asus and msi will tell you to take a hike son, take a hike.
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Yeah, but my point is they have never broken.

Enlighten me then, I always thought nvidia makes the chips and sells them to partners that make the boards. Are you telling me that nvida makes the whole deal and then sends it to eVGA, who then in turn slap a sticker on it, overclock it, package it and ship it to retail? I always thought thought that was the case because many cards of the same series but different manufacturers have different coloured pcbs.
 
VorpalBFG said:
Yeah, but my point is they have never broken.

Enlighten me then, I always thought nvidia makes the chips and sells them to partners that make the boards. Are you telling me that nvida makes the whole deal and then sends it to eVGA, who then in turn slap a sticker on it, overclock it, package it and ship it to retail? I always thought thought that was the case because many cards of the same series but different manufacturers have different coloured pcbs.
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Thats exactly what they do.
 
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