Props to Corsair

Nathan_P said:
You will find that the "poor" customer service that you think have received from corsair is still far better than most other companies will provide.
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That may well be (or it may not), but if I have to buy a separate replacement part to prevent downtime anyway, what difference does it make? None, at least to me.

I don't mean to imply that Corsair's service has been poor by any means, it simply wasn't what I expected when I purchased their product.
 
If they send you new memory and they get your old memory and they test the old memory and it was good, they'd be out a new memory kit and they can't sell your old memory as its not new. Thats how it is from a business standpoint.
 
I have had 1 good and 1 bad experience.

I RMA'd ram and recieved it back. It was pretty old DDR 512 mb sticks and I am sure they dont make anything like that. So they sent me 1GB sticks in return. It kept an old system running for much longer.

I had a PSU that never came with 8 pin PCI-E connectors and I went through their website to request new ones. I never recieved any repsonse. I posted here and a forum rep from Corsair sorted it out. The problem with that is that most people do not goto [H] and so they would have had nothing or no support. Or at least not for over a week.

Also I think all companies with good CS should offer cross shipping. I personally have a large family and we have lots of computers so I can usually find another piece of hardware to hold me over. But I understand lots of people do not have that option and cross shipping is really needed, or they need to have like instant turn around with overnight shipping.
 
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