Problems with a custom build

S

sasquatch

n00b
Joined
Mar 10, 2005
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40
I made a new computer that ran well for me for a few weeks, so I sold it to a customer. It worked fine for a while, but lately they're having it periodically shut down for no discernable reason. To my understanding it doesn't even go through a complete shutdown, it just turns itself off completely. Is there any way this may be caused by a hack or virus? Has anyone else had this problem in the past? I'm at a loss. I'll post specs and whatever more informaiton I can if you guys want it.

Thanks for the help.
 
Specs would be nice.

If the bios has provisions for thermal protection, that may be it. Sometimes a wire will fall into the fan on the heatsink, keeping it from moving.....or it might be packed with dirt/pethair already.

The powersupply may be overextended

Mighta nuked a capacitor (generally that seems to just cause random reboots in my experiance tho)

It may also just be cutting off the monitor in a power save mode or going into hibernation. :D


I'd doubt it would be a virus causing that.
 
Specs:
GIGABYTE GA-K8NS Ultra-939
AMD Athlon 64 3200+ Winchester
CORSAIR ValueSelect 1GB
2X Western Digital Caviar SE WD800JD 80GB 7200 RPM 8MB Cache Serial ATA150
SAPPHIRE Radeon 9250 128MB DDR AGP 4X/8X Video Card
LITE-ON Black IDE CD Burner
ePOWER Tagan TG-480 ATX 480W Power Supply
ACARD AEC6712UW PCI SCSI Controller Card

Running Win XP pro

Don't think it's overheating, 'cause it doesn't shut down normally, it just turns off immidiately (power light goes out, nothing responds, but boots normally when power button is hit again.
Doubt the power supply is overtaxed.

Anyone have other suggestions of what I can check? could a hack or spyware be doing it? I'm afraid that may be something.
 
Just from reading what you wrote, it sounds more Mechanical then software.

The first thing i would do is double check all the wires. Make sure nothing is loose, especially with the power cables connected to the front of the case and the motherboard. Make sure all the cords are plugged in fully. I know if i don't push the Power cord into some of my computers fully, even a slight movement will disconnect power.

Other then that, i would just check the motherboard bios for any temperature shutdown. Obviously if its disabled, then that's not the problem.

~Keep us posted, and good luck
 
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