Problems getting Windows 7 to Sleep mode.

RangerXML

RangerXML

Supreme [H]ardness
2FA
Joined
Apr 16, 2006
Messages
6,408
It started shortly after I got my GTX470 and I installed the first set of 25x.xx drivers. I thought once they had a chance to mature a bit it would come back, but its been a view months now and I have a GTX480. I'm now working from home and have to leave the house for periods of a few hours and I would like to get the ability to put my PC to Sleep again so I don't just turn it on and off twice a day. I confirmed on 2 other PC that have NV cards and 25x.xx drivers that I can't get them to sleep (GTX285 and another GTX480), my notebook with the notebook versions of 25x.xx go to Sleep fine (9800M GTS). Any advice would be well appreciated.

I have tried unpluging all USB devices and putting it to sleep, but it just goes through the process and then powers back on, same deal. This all started with 25x.xx drives. I always use Driver Sweeper to clean drivers after I uninstall the old ones from Safe Mode.
 
Have you tried looking in the power options, to look at the time settings to put your computer in that mode?
 
Checked that. Should I check under the Video Card section, cause I'm 99% sure that its those drivers along with the 400 series card?
 
Have you checked to see if others are having problems over at the nvidia forums? I'm going to be bummed if those drivers are causing sleep issues -- I never turn my PC off, it just sleeps, and I've got a 460 thats going to be here on Monday...

In fact, I'm going to pop over and see if I can find any more about this...
 
Open an Admin Command Prompt and type:

powercfg /energy (and then press Enter)

and let it generate the report (it'll be an .xml file that gets placed in Windows\System32 so pay attention when it tells you the name of the file and the location when the test is done). Try not to be doing anything at all with the machine, nothing running in the background if you can help it and then look at the report for errors/warnings and see if you glean any info from it.

The typical USB host issues about not going to sleep properly are well known, pretty much every USB controller will cause that error so it's not a big deal, but the other ones that might get listed could be the reasons why it's not sleeping properly or at least point you in the right direction.
 
This is my report and from what I can see there is an issue with the PCI Express Active State Power Management. Other then that the USB warnings are going on my nerves. Motherboard has the latest BIOS (or last), Abit pretty much dropped all support for their hardware.

Power Efficiency Diagnostics Report
Computer Name XXXXXXX
Scan Time 2010-09-02T16:23:52Z
Scan Duration 60 seconds
System Manufacturer .
System Product Name .
BIOS Date 09/25/2008
BIOS Version 6.00 PG
OS Build 7600
Platform Role PlatformRoleDesktop
Plugged In true
Process Count 74
Thread Count 921
Report GUID {9bde554b-a630-4793-84e9-4a9689976ead}

Analysis Results
Errors
Power Policy:power Plan Personality is High Performance (Plugged In)
The current power plan personality is High Performance when the system is plugged in.
Power Policy:Sleep timeout is disabled (Plugged In)
The computer is not configured to automatically sleep after a period of inactivity.
Power Policy:Minimum processor performance state is 100% (Plugged In)
The processor is not configured to automatically reduce power consumption based on activity.
Power Policy:pCI Express ASPM is disabled (Plugged In)
The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Root Hub
Host Controller ID PCI\VEN_8086&DEV_2937
Host Controller Location PCI bus 0, device 26, function 0
Device ID USB\VID_8086&PID_2937
Port Path

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Root Hub
Host Controller ID PCI\VEN_8086&DEV_293C
Host Controller Location PCI bus 0, device 26, function 7
Device ID USB\VID_8086&PID_293C
Port Path

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name NVIDIA Stereoscopic 3D USB controller
Host Controller ID PCI\VEN_8086&DEV_293C
Host Controller Location PCI bus 0, device 26, function 7
Device ID USB\VID_0955&PID_0007
Port Path 4

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name Generic USB Hub
Host Controller ID PCI\VEN_8086&DEV_2937
Host Controller Location PCI bus 0, device 26, function 0
Device ID USB\VID_046D&PID_C223
Port Path 2

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Composite Device
Host Controller ID PCI\VEN_8086&DEV_2937
Host Controller Location PCI bus 0, device 26, function 0
Device ID USB\VID_046D&PID_C221
Port Path 2,1

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Root Hub
Host Controller ID PCI\VEN_8086&DEV_2935
Host Controller Location PCI bus 0, device 29, function 1
Device ID USB\VID_8086&PID_2935
Port Path

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Root Hub
Host Controller ID PCI\VEN_8086&DEV_293A
Host Controller Location PCI bus 0, device 29, function 7
Device ID USB\VID_8086&PID_293A
Port Path

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name Microsoft Hardware USB Mouse
Host Controller ID PCI\VEN_8086&DEV_2937
Host Controller Location PCI bus 0, device 26, function 0
Device ID USB\VID_045E&PID_0724
Port Path 1

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name Logitech USB Camera (Pro 9000)
Host Controller ID PCI\VEN_8086&DEV_293A
Host Controller Location PCI bus 0, device 29, function 7
Device ID USB\VID_046D&PID_0990
Port Path 6

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name Xbox 360 Wireless Receiver for Windows
Host Controller ID PCI\VEN_8086&DEV_2935
Host Controller Location PCI bus 0, device 29, function 1
Device ID USB\VID_045E&PID_0719
Port Path 2

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Input Device
Host Controller ID PCI\VEN_8086&DEV_2937
Host Controller Location PCI bus 0, device 26, function 0
Device ID USB\VID_046D&PID_C222
Port Path 2,4

Platform Power Management Capabilities:processor Performance or Throttle State Domain Member Count Incorrect
There is a problem with the number of processors defined as members of a processor performance or throttle state domain. Installing the latest system firmware (BIOS) may resolve this issue.
Domain ID 0
Expected Member Count 1
Actual Member Count 4

Platform Power Management Capabilities:pCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
Warnings
Platform Timer Resolution:platform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
Current Timer Resolution (100ns units) 78125
Maximum Timer Period (100ns units) 156250

Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 100000
Requesting Process ID 2012
Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\EVGA Precision\EVGAPrecision.exe

Power Policy:Display timeout is long (Plugged In)
The display is configured to turn off after longer than 10 minutes.
Timeout (seconds) 900

Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
CPU Utilization:processor utilization is moderate
The average processor utilization during the trace was moderate. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
Average Utilization (%) 3.22

CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name sidebar.exe
PID 2712
Average Utilization (%) 1.90
Module Average Module Utilization (%)
\Device\HarddiskVolume4\Windows\winsxs\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7600.16385_none_2b4f45e87195fcc4\GdiPlus.dll 0.41
\Device\HarddiskVolume4\Windows\System32\WindowsCodecs.dll 0.27
\Device\HarddiskVolume4\Windows\System32\mshtml.dll 0.24

CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name EVGAPrecision.exe
PID 2012
Average Utilization (%) 0.54
Module Average Module Utilization (%)
\SystemRoot\system32\DRIVERS\nvlddmkm.sys 0.26
\SystemRoot\system32\ntoskrnl.exe 0.13
\SystemRoot\System32\win32k.sys 0.04

Information
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 100000
Requesting Process ID 2012
Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\EVGA Precision\EVGAPrecision.exe
Calling Module Stack \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume4\Windows\SysWOW64\winmm.dll

Power Policy:Active Power Plan
The current power plan in use
Plan Name OEM High Performance
Plan GUID {8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c}

Power Policy:power Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality High Performance

Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode Optimize for Video Quality

System Availability Requests:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Battery:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported false
S2 Sleep Supported false
S3 Sleep Supported true
S4 Sleep Supported true

Platform Power Management Capabilities:processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 0
Idle (C) State Count 1
Performance (P) State Count 3
Throttle (T) State Count 0

Platform Power Management Capabilities:processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 1
Idle (C) State Count 1
Performance (P) State Count 3
Throttle (T) State Count 0

Platform Power Management Capabilities:processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 2
Idle (C) State Count 1
Performance (P) State Count 3
Throttle (T) State Count 0

Platform Power Management Capabilities:processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 3
Idle (C) State Count 1
Performance (P) State Count 3
Throttle (T) State Count 0
Click to expand...
 
having the same issue. my windows 7 will not go to sleep/suspend on it's own. and my wife doesn't know how to turn it off so my 800 watt OCd system runs 247...lol I guess it's one way to heat the office.
 
just to add to above. I disabled all my startup apps, the only thing I can think of is my usb pci card, but it gets heavy use, so I'm not ready to remove it just yet. (I'll have to invest in a decent hub).
 
I have yet to solve this, nothing seems to effect it. I even tried reverting video drivers to drivers when it did work, but the machine still won't go to sleep.
 
Problem solved, finally. I actually found the answer on an unrelated topic, it turns out the HDMI audio device is buggy on the 400 series, this I had to disable it. Though the method of disabling it isn't quite straight forward since you need to disable the High Definition Audio Device that matched the PCI bus of the Nvidia graphics card. Thus go to device manager, look at video devices and look what Bus the graphics card is on and now go to system devices, look for High Definition Audio Device, there should be several depending on how many you have (sound card, onboard, etc) find the one with the matching PCI bus and disable it. Some might need to reboot, but afterward the computer can sleep again.
 
I only had a problem with sleep after SP1, and the HD Audio thing didn't work. Apparently I was not the only one having a problem though.

The explanation and hotfix download are in KB2495523.

I installed it, and now my computer sleeps properly.
 
You must log in or register to reply here.
Back
Top