Problem with new 3007WFP-HC

I

Imperil

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Jan 16, 2007
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37
I just recently purchased a 3007WFP-HC and two 2007FPs from Dell. I am using an 8800GTS out to the 30", and the 20"s are running off a 7900GS.

My issue is that the 30" does not seem to be able to display white whatsoever, and has a kind of dirty or "yellowish" white instead of the white all of my other monitors have. I ruled out the fact of it being the card by testing it on both cards, by pulling cards and only running one, etc. I even tried adjusting bright on the front of the panel, as well as bright/contrast/gamma in the drivers (even though I shouldn't have to just to get write) and it is still this dirty yellowish white. The 20s are always a nice white whereas this 30 is just horrible with white.

Does anybody know why this is the case? Should I call Dell and get a replacement sent out to me? The DVI cable they sent couldn't affect color like this right? (unfortunately I don't have a dual link cable to test with other than the one they sent). I've been trying for over a week now to get the white on the 3007WFP-HC to match the 2007FPs and it is making me want to just send the whole lot of them back.

Thanks

EDIT: On an off note though, I guess I got lucky after reading the forums because both of the 2007FPs I got are IPS panels.
 
Nobody know? Should I grab a Spyder 2 Pro after work to correct this? Or should the monitor be able to display white out of the box?
 
I would suggest picking up a calibration device (I use Eye One Display 2) and calibrate all three monitors and then make a comparison. The out of the box brightness on the 20 inch is quite a bit brighter than the 30. Heck, I had a 2407 that would not calibrate down to the 120cd even with brightness turned all the way down. I am using the 3007FWP-HC and find the whites to be very acceptable. Dont' give up, calibrate!
Pop
 
Imperil said:
I just recently purchased a 3007WFP-HC and two 2007FPs from Dell. I am using an 8800GTS out to the 30", and the 20"s are running off a 7900GS.

My issue is that the 30" does not seem to be able to display white whatsoever, and has a kind of dirty or "yellowish" white instead of the white all of my other monitors have. I ruled out the fact of it being the card by testing it on both cards, by pulling cards and only running one, etc. I even tried adjusting bright on the front of the panel, as well as bright/contrast/gamma in the drivers (even though I shouldn't have to just to get write) and it is still this dirty yellowish white. The 20s are always a nice white whereas this 30 is just horrible with white.

Does anybody know why this is the case? Should I call Dell and get a replacement sent out to me? The DVI cable they sent couldn't affect color like this right? (unfortunately I don't have a dual link cable to test with other than the one they sent). I've been trying for over a week now to get the white on the 3007WFP-HC to match the 2007FPs and it is making me want to just send the whole lot of them back.

Thanks

EDIT: On an off note though, I guess I got lucky after reading the forums because both of the 2007FPs I got are IPS panels.
Click to expand...

I have bought the Dell 3007WFP-HC about two weeks ago and I did not
have to calibrate it at all, it was white straight of.from the box.:)
It was perfect in every way.:)
 
Yeah a friend of mine just got one two days ago and his is perfect out of the box as well. I did notice that for some reason mine is rev A02 whereas I believe they are on A04?

Anyways I went out and bought a calibrator for 300 bucks and tried again but still even with a calibrator I can't get white. I'm going to call Dell tomorrow and trade this for another one.
 
Imperil said:
Yeah a friend of mine just got one two days ago and his is perfect out of the box as well. I did notice that for some reason mine is rev A02 whereas I believe they are on A04?

Anyways I went out and bought a calibrator for 300 bucks and tried again but still even with a calibrator I can't get white. I'm going to call Dell tomorrow and trade this for another one.
Click to expand...

Mine is a Rev AO2 also
 
I guess I just got a bad one then :( I tried another DVI cable and no luck. I'll be calling Dell tomorrow to get a brand new one shipped out.
 
Wow another weird thing. I wanted to start the process but when I put the service tag number into the Dell site it claims it is the 26" TV (which it obviously is not). I found the service tag both on the back of the 3007wfp and in my account information.
 
Imperil said:
Wow another weird thing. I wanted to start the process but when I put the service tag number into the Dell site it claims it is the 26" TV (which it obviously is not). I found the service tag both on the back of the 3007wfp and in my account information.
Click to expand...

Yes very very weird. You should ring then straight away and get a new one.

GOOD LUCK
 
Isn't changing the temperature to 9300k just getting around the problem? This is what I first thought to do, but then started questioning why I am the only person that has to do this, and everybody else has a display that ships showing proper white at 6500K. I'm going to call tonight and request a new one, I just got it so I don't want to keep it if it is messed up, even if I can semi get around the problem.

The default temperature on the 2007FPs is 6500K and they display white just fine.
 
New one is shipping, I hope this one is good. It's too bad the color on this one was messed up because there wasn't a single dead pixel.
 
Well, if you are used to 9300K, 6500K's white will always look yellow in comparison. Once you get used to 6500K, that yellowish white looks as white as white gets. It sounds like you know this already, though, so perhaps there is a problem with the 3007 you got.

More on white point... I have a light grey projector screen and black cloth on the walls. My whites appear to be perfectly normal since the eye adjusts its perception of white based on your immediate visual surroundings. If I were to hold up a sheet of printer paper, however, I'd notice that the whites my projector is displaying are quite grey.
 
Yes I believe it is a problem with the 3007 because when having both the 3007 and 2007 beside each other and each one running at 6500K and 3007 is very dingy and yellowish whereas the 2007 still displays the correct white level. Hopefully the new one will get here soon :)
 
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