Problem with computer, no video, no post beep

[DarkenReaper57]

I'm not completely sure this is the correct forum, but here I go.

Ok, I recently built a computer for my Uncle. The idea was that I would build it, load it, then ship the finished system to him. Anyway, I think I included sufficient padding, etc for shipment.

I put the finished system in the original box the case was shipped in (the case is placed inside 2 foam riser type things, there is also 1'' clearance to the box. I also included packing peanuts, and bubble wrap on the outside. I firmly believe it was sufficiently protected.

Anyway, he received it today, and he called me and told me that he got no video when he turned it on, and there was a siren sound. He is using a dell monitor with a dvi and vga connector.

Turns out there was a wire stopping the cpu fan from turning. I had him fix that, and there was no longer a siren sound. There was also no post beep.

I then had him clear the cmos. No luck.

I had him take out 2 of the 3 memory sticks. No luck, no post beep, no video.

I am stumped, because on the Abit AI7 motherboard, the error code it displays is 9.0, which means sucessful (I think).

He also checked for loose header connectors and power connectors. Everything seems fine there.

I thought that the cpu core may have been crushed, but it is an intel chip, and has a zalman7000 cu cooler on it. Granted, the cooler is heavy, but intel cores dont crack easily with the integrated heat speader. The cooler is also firmly bolted down onto the cage.

I am stumped. I am hoping the cpu or motherboard isnt dead. Does anyone have any ideas?

It is important to note that his mouse light does not come on (its USB) either. He tried all USB ports. It really sounds like this MAY be a power issue...but I am not sure...

Thanks a ton.

 

[DarkenReaper57]

Update:

Ok, we think either the cpu or motherboard is dead. We want to know which one, so we plan on testing the cpu in his other Dell (a dimension 1250), which also is a socket 478.

Now, his other dell is a 2.66 ghz 533 FSB intel.

Will a 2.8C (800 FSB) work on it at all, at least for testing purposes?

If not, the dell cpu should work in an abit ai7, right?

Thanks.

 

[Carnival Forces]

i think the 800MHz CPU can still work in that mobo...

i say it's the PSU; try using a different one

WAIT, important!!! Did he / you put in the extra p4 plug connector to the motherboard? It won't function w/o this extra juice...i forgot to do it once, so just something to think about..

gl/hf

 

[DarkenReaper57]

The cpu from the dell works fine in the PC i built. The CPU is dead . I hope newegg will give a replacement even though its been past 7 days...

 

[jacuzz1]

Dude , WTF , never i mean never ship a rig with a Zallman mounted. They are so heavy that shipping it would be insanity.

 

[DarkenReaper57]

Dude , WTF , never i mean never ship a rig with a Zallman mounted. They are so heavy that shipping it would be insanity.

I wouldnt have done it if it were an AMD system, but this intel systems have much more stable, secure mounting mechanisms...and the CPU has an integrated heat spreader, so the core is difficult to crack. I figured it would be fine, and it was.

I understand where you are coming from though.

Turns out the cpu died because a loose wire snagged the fan, so there was no rotation. My uncle called me after he heard a siren (an auto mechanism the board does when the cpu fan rpms are low). It took less than a minute for it to die . This is partly my fault because I should have secured loose wires with zip ties (although it was very neat inside, dont get me wrong.) I guess shipping knocked some of the looser fan wires around. Shit happens.

Fortunately he was able to get a replacement through intel.