Problem installing a program

R

rage4order

Gawd
Joined
Oct 4, 2004
Messages
795
Here's the deal: we bought our daughter a digital art studio(it looks kinda like a computer keyboard) and it connects to the pc via a USB port. when I try installing the software, I get to the part where it says to connect the device. I connect the device but when I go to finish the install, an error pops up essentially saying that I don't have enough video memory to complete the installation. The box says you need at least 64 mb of video memory, yet I have a Radeon(not sure what model) 128mb card installed. Can anyone tell me what the problem might be?
Sorry for the long read, but any help is appreciated.
BTW, I've installed this on my laptop and it works fine. Also, when I connect the device, the little USB icon doesn't show up in my system tray to show that it's connected.
 
More info needed... which digital studio are you talking about? Do you have a link to the manufacturer's website? Which system is this on? the on in your sig? You could try uninstalling the USB Root Hub in device manager and letting windows reinstall the USB drivers. Make sure you have XP SP2 installed, first.
 
Ok, it's from Fisher Price and it's called Digital Arts & Crafts studio. It's on an older pc with an AMD t-bird 1ghz w/ 512mb RAM. It's running XP and it does have SP2 installed. When I plug my thumb drive into the USB, it works fine.
 
Which video card and motherboard are you using? Try updating the drivers for the video card. If the vidcard is a HyperMemory model, then that may be why the program can't detect enough VRAM. It may also be the drivers causing the issues.
 
Not exactly sure what video card but I believe it's a Radeon Rage 128 mb. I did update the drivers for it and that didn't help. When I updated the driver though, it apparently wasn't a Radeon driver so I just rolled it back to the Radeon driver.
I may have to open the computer up and recheck all the specs. I haven't really messed with it in such a long time I'm not even sure what all I have in it.
 
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