My PowerColor Radeon HD 7870 Myst Edition recently started artifacting so I RMA'd it.
Three weeks later I receive the following email claiming that I "damaged the fan" and that it would cost $40 to replace it.
I am the original owner of this card and have babied it since I bought it. I know for a fact that the fan was in perfect working order when I shipped it to PowerColor.
TLDR:
Has anyone else had issues with PowerColor RMA, and do we have a rep here who can assist me?
Three weeks later I receive the following email claiming that I "damaged the fan" and that it would cost $40 to replace it.
I am the original owner of this card and have babied it since I bought it. I know for a fact that the fan was in perfect working order when I shipped it to PowerColor.
TLDR:
Has anyone else had issues with PowerColor RMA, and do we have a rep here who can assist me?
Hello NobleX13,
Due to the damage to the fan itself, we cannot honor the warranty. However, if you pay a fee of 40 dollar for the cost of the fan, we can give you a different working card.
Best Regards,
Raymond