![[H]ard|Forum](/styles/hardforum/xenforo/logo_dark.png){kind=logo}
I'm trying to diagnose a problem with a friends PC. Actually several problems but this one in particular is kind of new to me. They have a Gateway 300SE PC. It's basically just a Celeron 1.4ghz if I remember correctly. Anyway, all of the sudden they couldn't use their modem to dial up onto the internet. Whenever they tried to dial their internet connection the whole pc would freeze.
After trying several things, including reinstalling the original driver for the modem and the software for their internet connection I decided to swap out modems. The modem that came with their pc was a GTW v.92 voice modem. I had an extra PCTel 56K fax modem that, because of the stupid case design, I had to modify a little bit to fit. I placed it in the same exact PCI slot that the original modem was in and then I proceeded to boot up the machine. Windows recognized the new modem but couldn't seem to find the correct driver. I no longer had the correct driver on a disk and didn't have convenient access to the internet on another machine so I just installed a generic PCTel drive that came with windows itself. It appeared to work because when I went into the modems properties it said that it was working properly. Well, evidently it wasn't becaus when I tried dialing out the pc no longer froze up but it also couldn't communicate with the modem.
So I decided to try putting the original modem back in but this time in a different pci slot. Now, when I boot up the machine it freezes after windows starts up. My friend has something running in windows startup that brings up the dial up connection dialog box. I haven't tried figuring out what's bringing that up during startup yet. But I found it curious that when the original modem was in it's original slot the pc would only freeze if you tried to dial out but when the modem was in another pci slot it would freeze before you tried to dial out. Is this a modem problem or a problem with the motherboard or pci slots?
Thanks for any info.
Paithar
After trying several things, including reinstalling the original driver for the modem and the software for their internet connection I decided to swap out modems. The modem that came with their pc was a GTW v.92 voice modem. I had an extra PCTel 56K fax modem that, because of the stupid case design, I had to modify a little bit to fit. I placed it in the same exact PCI slot that the original modem was in and then I proceeded to boot up the machine. Windows recognized the new modem but couldn't seem to find the correct driver. I no longer had the correct driver on a disk and didn't have convenient access to the internet on another machine so I just installed a generic PCTel drive that came with windows itself. It appeared to work because when I went into the modems properties it said that it was working properly. Well, evidently it wasn't becaus when I tried dialing out the pc no longer froze up but it also couldn't communicate with the modem.
So I decided to try putting the original modem back in but this time in a different pci slot. Now, when I boot up the machine it freezes after windows starts up. My friend has something running in windows startup that brings up the dial up connection dialog box. I haven't tried figuring out what's bringing that up during startup yet. But I found it curious that when the original modem was in it's original slot the pc would only freeze if you tried to dial out but when the modem was in another pci slot it would freeze before you tried to dial out. Is this a modem problem or a problem with the motherboard or pci slots?
Thanks for any info.
Paithar
