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Positive Experience with Dell

T

traxless

n00b
Joined
Sep 27, 2006
Messages
22
Just an FYI for those considering a Dell computer. We order 7 laptop computers and carrying cases on 11/1/06. Everything arrived on time or early and without damage. We checked out each computer, which worked perfectly. One (1) computer was missing the CD for the re-installation for the operating system. I called Dell and was politely and professionally helped. The CD will be mailed out "next day" service. Overall, an excellent experience.

And there go.
 
Workforce units? What models did you buy?
 
Most of the complaints against Dell come from the home sector and not their business clients. It's like two different worlds... unless of course you've got XPS support, which is excellent imo.
 
jon67 said:
Most of the complaints against Dell come from the home sector and not their business clients. It's like two different worlds... unless of course you've got XPS support, which is excellent imo.
Click to expand...

That's an interesting observation. And as a matter of fact, we've order about 25 computers from Dell (business) in the last 10 years and each experience was positive. During all those years, we have not had a single hardware failure (knock on wood).

And so it goes.
 
Yes, that's true... The business side of Dell is top notch and each time I called them for tech support or RMA, it's professional and fast unlike the Home Tech Support who are run by idiots who think i'm a idiot (I'm a Senior IT Technicial).

We ordered 40 Dell Latitude D810 last january and only 2 in the batch got a bad motherboard, who got resolved fast. We are ordering 60 more next week and 40 in january.
 
To be honest i bought a Dell XPS 1210 maxed out. I have been extrremely happy with it as a travel computer...12" screen, fantastic battery life great wifi range...

Plays wwiionline really well, a good test.

I can recommend it without bothering to think if I actually have a conscience.

Jim
 
I bought a 3007 and had a few troubles with it. I contacted them via chat session (had to wait about 1 hour to chat with a tech) and was able to get a replacement unit which arrived at my door step within 2 days. There was suppose to be a return packing slip included in the replacement box but it wasn't there. I sent off several emails requesting this slip to the email address for the tech that did the chat with me, but did not get any replies. So, I did a chat session and within minutes I was talking with a CS rep and one day later UPS was here to pick up the package.

Overall, I am impressed with Dell. I think that email or chat is the only way to deal with them. It may take longer but it is less stressful than waiting on the phone and have to deal with them verbally. Key learnings is their customer service will answer the chat or emails right away but their tech dept takes awhile for the chats or won't return emails.

I had to return a PDA earlier this year and sending emails was the only way to go. I would fire one off, they would reply in about 5 hours. I had to do this a couple of times over the course of a few days due to the rep not understanding my request but the whole time that it took me to write/read the emails was ~10 minutes. That is one hell of alot better than banging your head on a wall while on hold for 1 hour on the phone.
 
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