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Positive EVGA RMA Experience

N

NMR Guy

Limp Gawd
Joined
Jan 12, 2004
Messages
154
I thought I'd post this, as usually people only post when they have bad RMA experiences...

I recently had to RMA one of my two EVGA 680 SC Signature cards. It suddenly failed when playing a game and would either bluescreen the system on boot or produce a blocky pattern on whatever screen was attached to it. (This seems to be a problem a number of people have had with their 680s.)

I isolated the problem by testing one card at a time, switched the bad card into another system to confirm it was bad, and included this information in my RMA request. They immediately started the RMA. They do tell you how long each step of the RMA will take, and they were always done within that time frame.

I cross shipped, and when they received my faulty card they promptly removed the charge on my credit card. The card i received was whitebox, but from the looks of it and the serial number I am guessing it is brand new.

EVGA certainly isn't perfect, but I thought I'd post this as I often see complaints about nightmare customer service on video cards from certain other companies. My point is that it pays to remember which companies at least make an effort to understand that customer service matters. Galaxy is another company like this - I would have gone with them since they support [H], but stock was hard to find when I bought. Anyway, for hardware in general, Galaxy, EVGA, Corsair, and a few others are on my "good" list, because they take care of their customers for the most part and reach out in the forums - just something to keep in mind.
 
I have had to RMA my 670 twice and both times it was quick and easy. I was seriously considering getting a Zotac 670 next, but I will stick with EVGA.
 
I had to RMA my 670 FTW and the process was smooth. No complaints here. EVGA were willing to help and that's all I could ask for.
 
Friend of mine had a EVGA 9800 GTX+ in his system that his cat pissed on (vent holes on the side over the video card). He cleaned it up the best he could, sent it back under RMA and just got back a 550 Ti Superclocked card. He's pretty excited.
 
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