Please Help! Vista 64 bit keeps crashing!

S

seiko000

n00b
Joined
Feb 16, 2009
Messages
2
Hi all,

I was just wondering if anyone could help me. I just purchased a new HP system with Q6600 and 4GB installed on a vista 64 bit windows. I have also installed a 9800GTX+. Ever since i got the system, it has been doing random crashing when I was trying to open avi files, rmvb, jpeg, crashed once when I was on RivaTuner checking the system temperature, and crashed once when I was starting World at War. The clock speed for everything is at default. I have tried to reinstall the nvidia drivers, video codec, but it is still crashing randomly. The screen will crash with black rectangles all over the screen and will be restarted after 10 seconds or so. The GPU is not overheating as it runs at around 50 degrees while idling and I have installed a Enermax 535W psu. It seems to me that power and heat are not the issue. Please help me out!

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Here is the crashing report after restarting, and I have only got this once, all other crashes had no report.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA80080138AC
BCP3: 00000000F2000040
BCP4: 0000000000000800
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\WINDOWS\Minidump\Mini021009-01.dmp
C:\Users\XXXX\AppData\Local\Temp\WER-129387-0.sysdata.xml
C:\Users\XXXX\AppData\Local\Temp\WERB17.tmp.versio n.txt

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EDIT: Returned this HP and bought an Acer with similar config with 32bit vista. Also, exchanged the 9800GTX+ and got another one. New Acer crashed once again. Fine I thought it was power issue, bought a brand new Corsair 750W power supply. Installed it and PC was still crashing. This is it, I am returning EVERYTHING.
 
Looks like a bad video card, maybe its not seated right? Is this a screenshot of the new card or the original?
 
Were the types of crashes between the 2 machines the exact same way? If so, seems odd that the same thing is happening to 2 different machines.
 
What drivers have you used?
If you havent try booting up a live linux cd and playing video files in that to further count out hardware issues.
What video player have you used to open the video files?
 
yes, even with the new 9800GTX+ on a new PC still gave me the exact same crashing problem. I was using klite codec pack and media player classic. I have uninstalled klite once and installed XP media codec and got the same result. PC also crashed when I was playing world at war. I have been using the most up to date driver since day 1.

What could be the possible reason??? I am so done with this.

2 new PCs, 2 new 9800gtx+, and a brand new 750W psu.......
 
Maybe, MAYBE it's a driver issue, but who knows? Apparently that happens when the card switches from 2d mode to 3d mode or vice-versa. Mine does it too. Has nothing to do with heat, or the powersupply(google the issue if you want to see tons of people with an incredibly varied array of hardware having the same problem).

My solution is to get a 48701gb instead, a bit more money, but I haven't heard about any errors like the 9800gtx+ has. Worth noting that the error seems to be localized to single power-connector versions of the 9800gtx+ as well.

Either way, I'd prefer to have the card vendors spend their own money solving the issues with the 9800gtx+ rather than mine. Plus, I want a card that won't randomly crash. It's up to you, but if the option for a non-9800gtx+ is there, I'd take it if I were you. Not worth the hassle.
 
As others have suggested, I would

1) Uninstall gfx drivers and run driver sweeper from within safe mode. (if you crash in safe mode, God help you) Then see if you can run in normal windows mode with no drivers. If so, the issue is probably between having a bad video card or bad drivers.
2) Confirm you have a good 110 to 125 VAC at the wall. You may also need to check that the voltage doesn't dip drastically when your furnace, A/C, oven, or other appliance comes on.
 
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