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Petitioning for 970 Refund

HydroBudz said:
I suppose they could be, but I'm sure there is some verbage in the contracts that gives them an out in certain situations. You're more in the know than I am, so I'll just take your word for it. :D
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Trust me on this one brother, I am not talking out of my ass. :D
 
Starrbuck said:
Tru dat.

When I had the two 290X Lightning cards, I could get my rig to pull 1,100+ watts under full load. In the same system with an OC'd 980, it pulls about 420 watts. Adding a second OC'd 980 would probably bring it up to no more than 700 watts. HUGE difference in both power requirements and heat!
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The 290x does not increase system draw by 200 watts more per card you are smoking something...

power_peak.gif
 
Excellent news, all. Newegg just sent me an email stating that they changed my return into a refund and asked if I wanted to return the 2nd G1 970 I purchased for a refund as well =D So glad I don't need to resell the cards now, just the waterblocks/backplates.

Can't wait to get my 290X Lightning and throw it under water. Got an EK block for it off of eBay for $104 shipped - great deal! Just need to buy the backplate and some sexy red tubing now...
 
Sycraft said:
No, just geeks getting themselves worked up over nothing. People who look at synthetic and component specs over actual benchmarks.
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You haven't been paying attention. There is a clear frametime problem that's easy to experience especially when using SLI and going over 3.5 GB VRAM usage in some recent games such as Mordor or Dying Light. It basically presents itself as severe stuttering even though framerate is very high. You don't even need to be using 4k to see it, it was plain as day to me at 1440p.

The only solution is to reduce settings to make sure that the last 512 MB of "VRAM" aren't accessed. Had any of us known through correct specifications that the 970's VRAM was segmented I doubt we would opt for 970 SLI because it's much easier to hit that bottleneck in a multi-GPU configuration in modern games.
 
FlipCody said:
What issues were you having at 1440p on the GTX 970?
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In 1440p, stuttering and lagging on "ultra" settings.

It was compounded when I evaluated the 4k monitor. Like GoldenTiger, I sent it back because I thought it was the monitor or some other component of my computer causing it. (To be completely honest, I also didn't care for the TN panel.) I am planning to go 4k later this year when there is an IPS 4k monitor with G-SYNC.

I most definitely saw the issue in 4k back in November/December 2014 before this all broke, but I didn't know what it was at the time.
 
Just returned my 970 at microcenter and now standing in line to get my 980! Whatever.. no other good choice. At least I can rest now and get back to gaming.
 
eclypse said:
Just returned my 970 at microcenter and now standing in line to get my 980! Whatever.. no other good choice. At least I can rest now and get back to gaming.
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That's what a friend of mine did. Apparently MC took it back for store credit even though it was out of the return window.
 
More people are having success returning their cards, I can only think of one reason.

NVIDIA lied about the ROPs/L2 cache intentionally and hindered the VRAM on purpose while keeping it a secret so they could get consumers to purchase the 970 for $330 because the 980 was 12% ahead in performance for 50% increased cost (and 2x the profit for Nvidia). Then they could secretly leak the VRAM issue and stonewall consumers on a fix/response by saying it wasn't broken in the first place. Slowly, they'd start accepting returns without an official stance (as they're doing now) and because AMD has no single-GPU competition for the 980, many consumers would end up paying the $200 extra for that 12% performance increase instead of getting a 290X. Since Nvidia is now selling more of their "flagship" cards than their "runner-up" cards, they in turn end up increasing their revenue greatly and funnel half of the profit into offshore accounts used to fund US government officials, specifically to prevent Nvidia for being held responsible for misleading consumers in the first place.

Now that the seed has been planted that Nvidia's non-flagship cards can't be trusted, a larger percentage of consumers start paying top dollar for overpriced Nvidia cards. In-turn, Nvidia's profits soar and these funds are used to secretly design/build their own fabrication facility in unmarked, no-fly military areas. These foundries, however, are not for the manufacturing of consumer-grade GPUs. They are being built for the world's next supercomputer which will require real-time processing/rending of 8K content, specifically for when the 2nd space race begins - this time between China and the USA. NVIDIA will blackmail the US government in 2022 (mutual assured destruction) into working with them to fake the Mars landing, all in real time rendered by the worlds most powerful supercomputer unknown to mankind.

TL;DR: Invest in Nvidia stock now.
 
XxDaRkReAp3rxXdOtCoM said:
More people are having success returning their cards, I can only think of one reason.

NVIDIA lied about the ROPs/L2 cache intentionally and hindered the VRAM on purpose while keeping it a secret so they could get consumers to purchase the 970 for $330 because the 980 was 12% ahead in performance for 50% increased cost (and 2x the profit for Nvidia). Then they could secretly leak the VRAM issue and stonewall consumers on a fix/response by saying it wasn't broken in the first place. Slowly, they'd start accepting returns without an official stance (as they're doing now) and because AMD has no single-GPU competition for the 980, many consumers would end up paying the $200 extra for that 12% performance increase instead of getting a 290X. Since Nvidia is now selling more of their "flagship" cards than their "runner-up" cards, they in turn end up increasing their revenue greatly and funnel half of the profit into offshore accounts used to fund US government officials, specifically to prevent Nvidia for being held responsible for misleading consumers in the first place.

Now that the seed has been planted that Nvidia's non-flagship cards can't be trusted, a larger percentage of consumers start paying top dollar for overpriced Nvidia cards. In-turn, Nvidia's profits soar and these funds are used to secretly design/build their own fabrication facility in unmarked, no-fly military areas. These foundries, however, are not for the manufacturing of consumer-grade GPUs. They are being built for the world's next supercomputer which will require real-time processing/rending of 8K content, specifically for when the 2nd space race begins - this time between China and the USA. NVIDIA will blackmail the US government in 2022 (mutual assured destruction) into working with them to fake the Mars landing, all in real time rendered by the worlds most powerful supercomputer unknown to mankind.

TL;DR: Invest in Nvidia stock now.
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This made my lunch hour. Thanks!
 
rinaldo00 said:
Not trying to be argumentative, I'm genuinely curious. If that is true why isn't Newegg more willing to return cards and look like a hero?
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1. Cost of handling the return.

2. Loss of a sale.

Two right off the top of my head.
 
rinaldo00 said:
Well at a 5% return rate so far (which would no doubt go up if the process was easier) the lost sales shouldn't be much. Plus if you just offer store credit there isn't a lost sale, just a delayed sale.

I thought of the cost of handling the return, but the buyer pays for return shipping, and that is a huge part of the cost.

Returning things is a PAIN. The return rate on recalled products usually is low, under 10%. I would think offering full STORE CREDIT on all 970s sold would be a great PR move. Many people would just turn around and buy a 290x or 980. Overclockers UK is doing it.

I don't own a business so I can't speak with authority, just my opinion.
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The cost of shipping pales in comparison to the cost of labor associated with the return.
 
rinaldo00 said:
Well that must be the reason why Newegg is being difficult.
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Think of it like this. Their prices are the way they are to cover the cost of labor/operating expenses/overhead and still produce a profit for the company. When you send something back, even for store credit, you just doubled the cost of their labor for that item. Essentially making their profit nil. Then you use that credit towards something else, more labor, negative profit.
 
HydroBudz said:
Think of it like this. Their prices are the way they are to cover the cost of labor/operating expenses/overhead and still produce a profit for the company. When you send something back, even for store credit, you just doubled the cost of their labor for that item. Essentially making their profit nil. Then you use that credit towards something else, more labor, negative profit.
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Sorry that last line makes no sense. If every resale LOSES money then businesses would rather return the cost on a credit card instead of issuing store credit

It should all be figured in the cost of doing business. Every business wants repeat customers and good PR and word of mouth is priceless. How many 970s could they have sold? I read 1,000.000 world wide sales.
 
These returned 970s are going to be refurbished and resold in Steam Machines by the trillions.

By the end of the year nvidia will have 99% marketshare.

Should we start lining up for our nvidia tattoos now?
 
rinaldo00 said:
Sorry that last line makes no sense. If every resale LOSES money then businesses would rather return the cost on a credit card instead of issuing store credit

It should all be figured in the cost of doing business. Every business wants repeat customers and good PR and word of mouth is priceless. How many 970s could they have sold? I read 1,000.000 world wide sales.
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What is hard to understand about it? We are talking about a $340 product here with very little markup. The return pretty much negated any profit the retailer would have made. Processing, packing and shipping a new order with no additional money being brought in equates to a loss for the company.
 
HydroBudz said:
What is hard to understand about it? We are talking about a $340 product here with very little markup. The return pretty much negated any profit the retailer would have made. Processing, packing and shipping a new order with no additional money being brought in equates to a loss for the company.
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Reselling store credit MUST be better than issuing a refund on your credit card or why do it? Just return the card to the AIB, issue a credit on the credit card and be done with it.
 
rinaldo00 said:
Reselling store credit MUST be better than issuing a refund on your credit card. It cannot be a loss or why do it?
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Customer retention. Plus I'm sure they're weighing the positives and negatives. Sure, lose a little money on the minority of cards that will be returned in exchange for good PR and customer retention.

Sometimes it's good business to lose a little now to make more later on. If the word gets out that Newegg will process returns, BAM, tech sites like [H] will light up like christmas trees full of people with the mindset of "well, hell, if they're willing to do this then I'll support them later".

I have a feeling Newegg was playing the waiting game to see what TigerDirect and Amazon were going to do. Just as the latter two were waiting on the others.
 
HydroBudz said:
Customer retention. Plus I'm sure they're weighing the positives and negatives. Sure, lose a little money on the minority of cards that will be returned in exchange for good PR and customer retention.

Sometimes it's good business to lose a little now to make more later on. If the word gets out that Newegg will process returns, BAM, tech sites like [H] will light up like christmas trees full of people with the mindset of "well, hell, if they're willing to do this then I'll support them later".

I have a feeling Newegg was playing the waiting game to see what TigerDirect and Amazon were going to do. Just as the latter two were waiting on the others.
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You didn't answer my question, why are stores more willing to issue store credit than refund the purchase price electronically?
 
jwcalla said:
These returned 970s are going to be refurbished and resold in Steam Machines by the trillions.

By the end of the year nvidia will have 99% marketshare.

Should we start lining up for our nvidia tattoos now?
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If you wanna keep drinking that red AMD Kool-aid, then by all means.
 
I'm conflicted by this, but not in a way that excuses NVIDIA from making this up in some way. Refunds aren't reasonable, IMO. It's definitely going to take something significant to rebuild goodwill.

While it was possible that incorrect specs initially slipped by NVIDIA's technical marketing team, why it wasn't immediately corrected after reviews came out is inexcusable. It's beyond belief that nobody inside NVIDIA noticed the spec misinformation after launch. NVIDIA silently let that bad information fester for months in order to avoid the bad PR such correction would have caused. After independent investigation proved the specs were wrong was undeniable, NVIDIA has a much bigger problem on its hands.

On a performance basis, this isn't really a big deal. There may be some corner cases where the "degraded" specs can have real-life performance implications, but it's not like the review and retail cards are different or have different performance. This is mostly a PR problem.

And oh what a PR problem this is! People buy these higher end cards for many reasons beyond just stated performance. Talking up how close the specs were to the 980 is likely a very big reason many people went with the 970.

/taps microwave popcorn button and waits for drama to resolve

p.s. anyone SO MAD at NVIDIA that they're going to trash their 970 can send it to me instead. :D
 
Start making your phone calls to newegg or neweggbusiness people if you want some sort of partial cred and keep the card or a full refund. I just got off the phone and she offered me a complete full refund back to my original form of payment or just a measly 10% credit back and I get to keep the card. Or I suppose some of you will wait and pick up one or two more extra 970s for super cheap when they go on open box sale ;)
 
Christ, the AMD camp fanboys across the Web will be shoving this crap back in our green faces for months...
 
"I tried to return my 970, but the UPS truck broke down 87.5% way there ..."
jR1OTTl.gif
 
Goddamn don't get me started on UPS. Once had a chemical delayed by 2 full weeks because the train it was on derailed apparently. Then the first truck they transferred it on to got into an accident, and the second truck suffered a mechanical breakdown right on the highway. Had to give up on what I was doing even though it was promising because you don't sit around and do nothing for 2 weeks. Goddamn.
 
Well I was able to successfully return the 970 I purchased back on Black Friday @ Newegg. The RMA took a while even though they sent me a 2 day air shipping label to send the card back.

Even though I hated doing it I ended up going with a 980 because I needed a card now and wasn't going to be able to wait until the new 300 series from AMD. Newegg ended up giving me free next day shipping so that was nice I guess.

The whole process took about two weeks. If my RMA had gone through in time I guess it would have taken less time.
 
anyone have any success with tigerdirect on a return? I bought it for christmas and never even opened it yet.
 
Arct1c0n said:
Christ, the AMD camp fanboys across the Web will be shoving this crap back in our green faces for months...
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Both camps do it. Be it the brown screen of death, or the horrible stock coolers, to a video card running to hot.

Someone will find something to bitch about. This is the nature of the internet.
 
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