performance-pcs

[BurntToast]

performance-pcs.com

How are these guys in relation to svc, newegg and places like that? I'm looking at getting a PCP&C PSU and performance-pcs has what I want.

 

[tommrussell]

i've ordered from them 4-5 times and have been pleased with their service,but some folks over at xs have reported that ppc showed an item in stock credit card billed and had to wait an extra day or two until item was shipped, i've never had this happen to me and hank always returns my e-mail questions

 

[jonnyGURU]

I order from these guys all of the time because they're right down the road from me and I get my stuff the next day via UPS Ground.

Fans, power supplies, water cooling... lot's of goodies come from Performance-PC's.

 

[tims880]

I like this place. I have ordered a few things from them no problems. I also had to rma something it went smooth as silk!

 

[JC634]

Great place. They sleeve everything (at least everything I've ordered), and they have stuff that I've not been able to find elsewhere.

JC

 

[dBTelos]

They're good, I'd recommend them.

 

[EnderW]

ordered from them several times, no problems at all
some of the fastest shipping I've ever seen

 

[joemama]

Don't worry they are legit....actually more than legit. I've had no issues ordering from them, and if something you order is being drop-shipped from somewhere else or backordered, they send you a personal e-mail stating exactly what is happening instead of some places who tend to either send a canned universal e-mail or nothing at all..

 

[MassiveOverkill]

I order from these guys all of the time because they're right down the road from me and I get my stuff the next day via UPS Ground.

Fans, power supplies, water cooling... lot's of goodies come from Performance-PC's.

Wow, I didn't know I live near the GURU himself! I live literallly 5 minutes from PPC's.

 

[BurntToast]

Wow, I didn't know I live near the GURU himself! I live literallly 5 minutes from PPC's.

 

[MassiveOverkill]

LOL, screeeeeeeeeewwwwwwwwwww yooooooooooooooouuuuuuuu!!

 

[tommrussell]

just think how jg will react to this thread , besides it sorta gave me a real warm and fuzzy feeling (coulda been those last four shooters)

 

[Zero_Distortion]

I spent a few thousand bucks from them and the only problem I had was an extention cable wired wrong, blew a few hard drives but hank said he'll throw something in with my next order. This was a few years ago so I doubt he even remembers but hey everyone screws up once in a while. Overall Im happy with PPS and wouldn't hesitate to order from them.

 

[Riddlinkidstoner]

I prefer SVC only because they are stationed 45 minutes away from me...so I get everything next day


Performance-pcs is all the way in Florida so it takes awhile.

 

[Dillusion]

I order from these guys all of the time because they're right down the road from me and I get my stuff the next day via UPS Ground.

Fans, power supplies, water cooling... lot's of goodies come from Performance-PC's.

So the PSU god lives here in FL? I go to UCF

P-PCS is great, hank is awesome. I order from them aswell due to getting UPS ground in one day.

EDIT: Looks like MOK is surprised too lol

Wow, I didn't know I live near the GURU himself! I live literallly 5 minutes from PPC's.

 

[jonnyGURU]

So the PSU god lives here in FL? I go to UCF

P-PCS is great, hank is awesome. I order from them aswell due to getting UPS ground in one day.

EDIT: Looks like MOK is surprised too lol

UCF? Bleh!

I'm a dropout myself, but my wife went to USF and got her masters at FSU (same letters, just jumble them around.)

Spent many an evening in the USF engineering dept. lying on the concrete floor underneath a VW.

Outside of my wife going to school, we're from Vero Beach, if you must know.

Go Fighting Indians!

 

[Ockie]

Read my sig.

I'd recommend deadeye-data, frozencpu, crazypc, plycon, xoxide, directron, newegg, zzf, techonweb, and mwave.

 

[jonnyGURU]

Read my sig.

I'd recommend deadeye-data, frozencpu, crazypc, plycon, xoxide, directron, newegg, zzf, techonweb, and mwave.

I read your rant, and I have to ask....

On their website, it doesn't say that it doesn't include the dual PSU bracket.... but does it say on their website that it DOES include the dual PSU bracket?

I've always heard back from my emails to Performance PC's the next day. Maybe the tone of your email was similar to that of your post (bullshit this, false advertising that.) ???

I always say, you get more flys with honey.

I actually mistakenly ordered a PSU with custom sleeving and received a call from them informing me that the PSU I ordered already came sleeved and that they were going to refund me the difference. Then again, I didn't call them and email them accusing them of false advertising because the website didn't tell me the PSU already came sleeved.

 

[MassiveOverkill]

Read my sig.

I'd recommend deadeye-data, frozencpu, crazypc, plycon, xoxide, directron, newegg, zzf, techonweb, and mwave.

Did you call and speak to Hank? He is the owner of PPC's.

 

[Ockie]

I read your rant, and I have to ask....

On their website, it doesn't say that it doesn't include the dual PSU bracket.... but does it say on their website that it DOES include the dual PSU bracket?

I've always heard back from my emails to Performance PC's the next day. Maybe the tone of your email was similar to that of your post (bullshit this, false advertising that.) ???

I always say, you get more flys with honey.

I actually mistakenly ordered a PSU with custom sleeving and received a call from them informing me that the PSU I ordered already came sleeved and that they were going to refund me the difference. Then again, I didn't call them and email them accusing them of false advertising because the website didn't tell me the PSU already came sleeved.

Nowhere explicitly said "Dual PSU bracket is included” However, it listed all the "optional" components and whenever it mentioned things like radiator insert it would always say "(optional)". However, as for the PSU configuration, it said you could mount multiple psu configurations: Dual PSU, PSU + Fan, or PSU + HDD Cage (Optional). So as you can see, it only said "optional" behind the hard drive cage and behind everything else that was optional EXCEPT the dual PSU brackets. At the first phone conversation and email they had absolutley no idea that if it even came with it.

First time I emailed them they said that they were sorry and would correct the problem (this would be safe to assume that the dual psu bracket was included?), however, when I called to ask about the follow up as I didn't hear back, I got bit hard by some attitudeish guy. I was professional and clean on my choice of words and was clean and well rounded in the context. I didn't demand anything in the email, I simply asked them if there was supposed to be a dual psu bracket included as I didn't get one and the website didn't mention that it was optional.


They did false advertise. Perhaps you should start to get to know me a little bit more before assuming that all I did was blow them off. I buy a crap load of hardware from various vendors, other vendors were very polite on the phone and helped to resolve this issue by offering to call me the second they get the bracket in.

Perhaps you should lay off the quick assumptions. When you have an $8,000+ server laying there unable to be completed because of an item description issue, then perhaps you'd be as pissed as me too, especially if the vendor does nothing to offer help to you, not even an appology.

 

[jonnyGURU]

I never claimed to know who you are or what you're like, etc. I'm quite sure you're a very likable chap, but I don't think that has anything to do with anything right now.

But I did read the post you linked to and ask us to read. I'm giving you my opinion of what seems to be your reaction to the situation.

I can tell you that I too have ordered from many retailers, e-tailers, etc. I have ordered several times from Performance-PC's as well.

I must report that I may also be jaded. I've also worked retail and have had to deal with several customers that tend to over react and then tell one side of the story. Many times people will call up or email and say nothing about how disappointed they are, how much of a rip off things are, how a call is going to go into the BBB that we're not a member of and never get to the point of what it's going to take to make them happy. All I want to know is the bottom line. Call me up, tell me you're pissed, why you're pissed and what I need to do to make you happy. Maybe you did that. I don't know. I wasn't there.

So if you're the 1% of the customer that didn't get things their way and don't fly off the handle until all other courses of action are exhausted, then please accept my apologies.

 

[Ockie]

I never claimed to know who you are or what you're like, etc. I'm quite sure you're a very likable chap, but I don't think that has anything to do with anything right now.

But I did read the post you linked to and ask us to read. I'm giving you my opinion of what seems to be your reaction to the situation.

I can tell you that I too have ordered from many retailers, e-tailers, etc. I have ordered several times from Performance-PC's as well.

I must report that I may also be jaded. I've also worked retail and have had to deal with several customers that tend to over react and then tell one side of the story. Many times people will call up or email and say nothing about how disappointed they are, how much of a rip off things are, how a call is going to go into the BBB that we're not a member of and never get to the point of what it's going to take to make them happy. All I want to know is the bottom line. Call me up, tell me you're pissed, why you're pissed and what I need to do to make you happy. Maybe you did that. I don't know. I wasn't there.

So if you're the 1% of the customer that didn't get things their way and don't fly off the handle until all other courses of action are exhausted, then please accept my apologies.

I too have ordered many times before from performance pc's, as a matter of fact it was my first place to shop at, especially when it was high end hardware (tc1kw's, tj06, tj07, and various other high end components). I was very happy with them so naturally I gave them a chance to correct the issue and I didn't go after them as a disgruntled customer... I tried my best to make it work and left the options for them on the table, however, they didn't bite and told me too bad.

I called multiple times with various email followups, but, the response was negative. I also left them the link to the project and information, but that didn't seem to work either.

I never threatened them either, I tried to make the relationship work, however, it did not. All I requested from them was that they could confirm that the bracket was included or not and if not, if they could help me to correct the situation as the bracket was the keystone to the purchase of this case and the website didn't indicate so accordingly. I wasn't expecting them to give me a free bracket, I wasn't expecting them to give me anything free. All I was looking for was an appology and promise that they would notify me asap the second they get the bracket in. However, I didn't get an apology nor did they care to do further business, which quite honestly was shocking.

Perhaps I was talking to some noob stocking guy or whoever in charge, however, when I did call I only got him on the phone. Perhaps he wasn't the owner, however as a business I feel that the heads of the business needs to ensure that their customers are happy. Heck, all I was looking for was an appology, not a "there is nothing we will do" and rude attitude.

I left the ball in their court and the options open ended and I am an open guy, so if I ever hear from them in the future, I will change my oppinion about thier business practices. However, I have not hear anything so there is nothing that will change this oppinion that I have.

 

[jonnyGURU]

Maybe you did get a jackass. And that's too bad because it's the person you make the contact with at a place of business IS your impression OF THAT BUSINESS.

Lots of variables come into play, like the time you call, etc. Performance PC's isn't open all hours, although there's almost always someone there, it usually isn't someone "phone savvy." Typically, Hank's not answering the phone. He's in back. But he's typically the one who answers emails at sales@performance-pcs.com. So if the incident isn't too long ago, I'd still drop him an email explaining what's up.

But yeah.. having someone working in bound phone calls that's incapable of addressing certain "out of the norm" circumstances is a mistake. You have to be able to know when to bend the rules and know when to make calls that's best for both the customer and business. Telling someone they're SOL is not good for the customer and eventually will not be good for business.

But I do know what you mean. I won't shop at Best Buy. *gasp* What?!?! But Best Buy is the shizzle nizzle!

I shopped online for a simple 32" CRT TV. I found a Samsung at Best Buy that had the right features at the right price. I wasn't about to ship a 32" CRT, so I decided to check for store stock. The Best Buy near me had three in stock, so I drove to the store that afternoon.

Once there, I handed the lacky the print out of the website showing the model number and the features. He said he didn't have that model. Hmm... How odd. Website said you had three. Instead of helping me beyond telling me they didn't have the model, he wandered off. I then browsed around and saw a similar model on the floor, but for $40 more. It also didn't have all of the AV inputs the model I was looking for had (I needed to plug in a lot of stuff.) I then looked above the floor model and found MY MODEL above it up in the rack. I found another lacky and showed him the paper and pointed to the box in the rack. He then pointed to the floor display and said, "This is the same thing, but an older model. We need to get rid of these first." I pointed out the price difference and the lack of AV inputs and he shrugged and said, "Sorry. Got to sell these first." I pointed out to him that I could go home and have the correct model delivered to me, so what difference did it make. He shrugged again. I asked him to get me a manager.

A manager came along and I did my song and dance yet again. He offered to sell me the old model for the price of the new model. Ok.. better... but I need the extra AV inputs. He then starts to show me a Sony, a Sharp, a smaller TV, a bigger TV.... I said to him, "I've been through all of this already on the website. The TV that is the correct size, with the correct specs with the correct price is 12 feet above our heads."

Another manager was called and I witnessed something that looked a bit like when a baseball manager has issue with an umpire's call. I eventually got my TV. Still use it today. But it took too long and too much hassle to get it. All because of some stupid Best Buy clerks. Good riddance. Circuit City does 110% price match anyways... who needs you?

Off topic... but I have a cute "retail" story for you....

One time I had this customer that had a dead Intel motherboard. He bought it from us six months prior, so, as per our warranty policy printed on the bottom of every single invoice, he needed to go back to the motherboard manufacturer for warranty. We had to do this with most motherboard RMA's because typically we would get refurb boards back from the manufacturer beyond 30 days. So if we didn't refer the customer directly to the manufacturer after 30 days, we would end up with a large stock of refurb boards that could not be sold as new.

Apparently this gentleman had a problem with arranging an RMA with Intel. To encourage me to do the RMA he kept bringing up how the board was DOA. DOA? It's six months old! Ok... dead is dead, whatever. Then he goes off about how his company is losing money every second this machine isn't functioning. Umm... You just told me the board that you bought six months ago was DOA and you're just now getting around to calling me. No at this point I had not said anything to the customer about whether or not I was or was not going to do the RMA for him. I was pretty much just letting him talk.

He then decides to shift into high gear and proceeds to tell me that he's never going to buy from our place of business ever again. So I said, "Thank you for calling," and hung up.

Eventually he called back and asked me why I hung up on him. I politely explained to him that prior to purchase the website stated that his warranty through the vendor was 30 days and that it would be 3 years through the manufacturer. I also pointed out that it was stated on the invoice he was looking at. So certainly anyone telling him we wouldn't do an RMA for him was working well within policy. I also pointed out to him that I never told him that I was or was not going to help him, yet he chose to proceed to tell me that he was never going to buy from us ever again. I then asked him what incentive I had to help him if he had already determined that he was never going to buy from us again? There was a pause and he asked me, "what are you going to do for me?"

I collected all of his personal information including the serial number off of the motherboard. I picked up a line and called Intel myself. I got a hold of an individual at Intel, told them I had a board that wouldn't post and needed an RMA. I got an RMA # and shipping address and hung up with Intel. When I got back on the line with the customer, I gave him the shipping address and RMA # and instructions on how to RMA a motherboard. He then asked for an advanced replacement. I then explained to him that this was a motherboard that was purchased six months ago and that an advanced replacement was simply not an option. Now, I could go on and on with reasons why I can't give someone an advanced replacement on a six month old motherboard, but I decided to just leave it at "it's policy." He then informed me that he was still disappointed and would think twice before giving us any more business. I told him I was very sorry to hear that and wished him good luck with Intel and a speedy replacement.

 

[Ockie]

Maybe you did get a jackass. And that's too bad because it's the person you make the contact with at a place of business IS your impression OF THAT BUSINESS.

Lots of variables come into play, like the time you call, etc. Performance PC's isn't open all hours, although there's almost always someone there, it usually isn't someone "phone savvy." Typically, Hank's not answering the phone. He's in back. But he's typically the one who answers emails at sales@performance-pcs.com. So if the incident isn't too long ago, I'd still drop him an email explaining what's up.

I called very early in the morning, as in the second they were open. I did have the feeling that they didn't want to talk to me or had other more important things to do.

So the boss awnsers the emails hmm? Interesting. This might explain why the email response was quite the opposite as to the phone conversation.

But yeah.. having someone working in bound phone calls that's incapable of addressing certain "out of the norm" circumstances is a mistake. You have to be able to know when to bend the rules and know when to make calls that's best for both the customer and business. Telling someone they're SOL is not good for the customer and eventually will not be good for business.

But I do know what you mean. I won't shop at Best Buy. *gasp* What?!?! But Best Buy is the shizzle nizzle!

I shopped online for a simple 32" CRT TV. I found a Samsung at Best Buy that had the right features at the right price. I wasn't about to ship a 32" CRT, so I decided to check for store stock. The Best Buy near me had three in stock, so I drove to the store that afternoon.

Once there, I handed the lacky the print out of the website showing the model number and the features. He said he didn't have that model. Hmm... How odd. Website said you had three. Instead of helping me beyond telling me they didn't have the model, he wandered off. I then browsed around and saw a similar model on the floor, but for $40 more. It also didn't have all of the AV inputs the model I was looking for had (I needed to plug in a lot of stuff.) I then looked above the floor model and found MY MODEL above it up in the rack. I found another lacky and showed him the paper and pointed to the box in the rack. He then pointed to the floor display and said, "This is the same thing, but an older model. We need to get rid of these first." I pointed out the price difference and the lack of AV inputs and he shrugged and said, "Sorry. Got to sell these first." I pointed out to him that I could go home and have the correct model delivered to me, so what difference did it make. He shrugged again. I asked him to get me a manager.

A manager came along and I did my song and dance yet again. He offered to sell me the old model for the price of the new model. Ok.. better... but I need the extra AV inputs. He then starts to show me a Sony, a Sharp, a smaller TV, a bigger TV.... I said to him, "I've been through all of this already on the website. The TV that is the correct size, with the correct specs with the correct price is 12 feet above our heads."

Another manager was called and I witnessed something that looked a bit like when a baseball manager has issue with an umpire's call. I eventually got my TV. Still use it today. But it took too long and too much hassle to get it. All because of some stupid Best Buy clerks. Good riddance. Circuit City does 110% price match anyways... who needs you?

Yep. This doesn't supprise me. Another story to reaffirm in my pledge not to shop at bestbuy. They are pathetic at handling customers, especially when it comes to their sales ads. I ran into the same problem as you stated, also with a sale, they had the items in the back and on the top shelfs and plenty of them... but told me they were OOS, when I asked about the stock up on the racks, they told me "those are not included in this sale" ... talk about a big wtf. They claimed they were sold out and magically the next day all those came down onto the shelves with no sale price One of the many magical things they do.

Off topic... but I have a cute "retail" story for you....

Hmm yeah, well those are the type of persons I am defnitley not. I know a few folks who are like that and it drives me up the wall as to what they get away with.

 

[OCC_Yoda]

I do alot of buisness with the local Circuit City.....
Almost everything they stock computer wise is way under priced!!
I bought my last 2 video cards there at a savings of over 40%....
I even pointed it out to the floor manager and gave him a chance to change the price to which he said it is more hassle than its worth...lol

I just bought a Samsung SyncMaster 19" Monitor (960BF) for $279.00 out the door...
Which was comparable to the price at NewEgg for the same exact model....for my favorite sister who has been a huge inspiration......gotta love supporting your local buisnesses!!

Now don`t even talk about the local Best Buy...lolol

 

[jonnyGURU]

Circuit City is really good.

My mom got us a GPS there and the guy really helped her with the selection without overselling her.

Like she asked about the Garmin with Bluetooth and even told the guy my phone didn't have Bluetooth and the guy was like, "Why pay extra for the Bluetooth if he can't use it? If he needs to update it with his PC, he can use USB."

Wow... Imagine that. Talking someone out of unnecessarily spending extra money.

 

[TheBlackAngel]

i just ordered something from performance-pcs.com hoping for a good experience since they had good reseller ratings. unfortunately my order did not go so well. I ordered a logitech g15 keyboard, funcpad archetype 1030, and mouse feet for my mx1000 mouse. I ordered on 12/26 and received the package on 01/03. As soon as i opened my front door and saw the package there i knew something wasn't quite right as the box was not shaped in a way where it could contain a keyboard.

I proceeded to open up the box and all that was in there was the funcpad, the mouse feet, and a lot of bubble wrap. I immediately called the number on the invoice and talked to someone there. They took my information and said they would look into. I had to run an errand and when i returned there was a message waiting for me.

It stated that the packaging guys had mis-read the invoice and thought the g15 was actually the g5 laser mouse and they had packed that instead of the keyboard. they would send me a return shipping label to send it back to them. The only problem with that was there was no g5 laser mouse in the box.

So i called them back to explain that i only received my mousepad and mouse feet and that there was nothing else in the box, no g5 mouse, no g15 keyboard. The person on the phone then proceeded to argue with me that the packing guys remembered putting it in there and he didn't know what to tell me. Well i of course didn't know what to tell them as there was no mouse in the box.

he then mentioned something about the weight of the package they had on record would match what the package would weigh with a mouse in it. so i volunteered to go weigh my package to try and prove to them that there was no mouse in there.

luckily we ship out DHL from my work so we had a shipping scale there, so i loaded everything i had received plus my digital camera and sent off to work to weigh the package for them. When i got to work i called them back and let them know the weight of everything was 3.75 lbs and the UPS label listed 4lbs, so that was all right. They then had me weigh everything separately giving them each weight. somehow they miscalculated the weight of the box+bubble wrap (1.6lbs) and the difference was the weight of the mouse....

finally after 1.5 hours of wasted time they "believed" me (i put that in quotes since i doubt they actually did believe me, and they declined to have me take a video of everything to send as more proof which i was prepared to do) and said they would ship out the missing keyboard to me. i asked them if they could at least ship it out overnight for me since not only did i not receive a product i had ordered but i was accused of being shipped something that i was not and trying to hide it and had to waste my gas to drive back to work to weigh everything to prove it to them. the best they could do for me was send it priority mail...

i received my g15 3 days later so all is well with the world now, and its a very sweet keyboard by the way.

all in all i will not be ordering from them again because of this, and here is my story for anyone else that might take it into consideration on whether to order from them or not.

Edit: Update 01/25/07 - Just wanted to update this and say that the customer service person called me today and said they had some orders that didn't go so well over the holiday's and wanted to apologize for what happened and offered me a gift card for the trouble i had been through. So i it looks like they just had some bad people working for them for a little while and must not be that bad of a company after all.